IT Specialist

Job Description

Salary: $55k-66k

IT Specialist

At Gifthealth

Location: Columbus, OH

About Gifthealth

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.

About the Technology Team

At Gifthealth almost everything we do is dependent on technology in some form. As an IT Specialist at Gifthealth, youll make an impact by making sure our technology, both hardware and software is running smoothly for our teams. Youll also help with other administrative tasks like assigning access to ensure our teams are able to use the tools they need.

Were looking for someone who's a strong individual contributor, but also a valuable team player. Youre excited to learn new technologies and ways to solve problems. Youll plan for the future and find solutions to problems before they happen.

Our teams work across several different locations. A corporate location in downtown Columbus, our pharmacy location in north west columbus, and remotely across the US. Youre welcome to do most of your work from home, but youll be expected to be on-site at our physical locations in cases where its required to be on-site to solve a problem.

How Youll Help Us Improve Healthcare

Provide help desk support for all Gifthealth team members

Respond to, record, track, and close issues in a timely manner

Create and update internal documentation on processes and procedures

Provision macOS and Windows machines for Gifthealth team members

Troubleshooting hardware and software issues

Onboarding and offboarding team member tools

Automating manual tasks that slow our teams down

Diagnosing and resolving basic LAN and WAN networking issues

Going on-site to our physical locations for situations that require an on-site presence

Prior experience with the following tools is a plus: Okta, Slack, Google Workspace, Windows, MacOS, Ubiquiti networking equipment

A Few Things About You

Ability to document and develop support processes in collaboration with other technology teams

Proven help desk experience supporting various devices, such as Apple laptops, windows desktops, software, printers, etc.

Experience with SaaS business applications (e.g. Workday, Zendesk, Salesforce, Talkdesk)

Experience diagnosing basic LAN and WAN networking issues

Strong relationship building skills to be able to successfully work across departments

Thinking outside of the box and communicating suggestions and findings to technical and non-technical audiences

Our Offer to Ensure You Choose Gifthealth

Competitive compensation based on education, experience and performance

Comprehensive healthcare benefits offered by Gifthealth

Opportunity to advance a non-traditional pharmacy with a technology focus

Freedom to collaborate with a team of healthcare experts that share in the passion of improving medication accessibility and affordability

Full-time