Help Desk Level 2 (Contract)

Job Description

Title: Help Desk Level 2 - D

Location: Green Oaks, IL (100% Remote)

Contract Duration: 1 Year with possible extensions

Contract Type: W2 (Must be authorized to work in the U.S.; No Sponsorships, No F1-OPTs, No C2C, No 1099)

Rate: $35 - $40/hrOverview:

We are seeking an experienced Help Desk Level 2, for our client, a professional to join our remote team supporting Application Operations (AppOps). The ideal candidate will have experience in Atlassian product administration, SharePoint administration, vendor onboarding/offboarding, or strong API development and integration experience. Candidates with backgrounds in regulated industries or medical devices are a plus but not required.Required Qualifications:

4-year degree in an IT-related field OR 4+ years of direct IT experience in relevant areas

4+ years of total IT experience

Strong communication skills and ability to work with leadership and cross-functional IT teams

Comfortable working remotely using Slack, Teams, and email

Strong attention to detail and experience managing multiple tasksPreferred Experience (Stand Out Skills):

Atlassian product knowledge – specifically Jira Service Management (JSM), Confluence, BitBucket

SharePoint Administration experience (minimum 2 years as Admin)

Vendor management experience (onboarding/offboarding, quality control, attention to detail, strong communication with leadership)

API expertise – experience writing tools for APIs, interfacing programs, building integrations

Medical device or regulated industry experience (preferred, not required)

Certifications are a plusTop 3 Desired Skills:

API Tool Development & Usage: Ability to write tools, scripts, and integrations working with APIs

Atlassian (Jira Service Management) Admin Knowledge

SharePoint Administration BackgroundDaily Tasks / Duties:

Manage day-to-day Atlassian Jira Service Management requests (50-100 daily tickets from over 1300 SW/HW developers)

Process Jira requests, handle AppOps tickets, and assist with tool administration

Meet with ADC Managers regarding vendor onboarding/offboarding

Execute a wide variety of tasks supporting AppOps and Application teams

Collaborate daily with the AppOps team and across departments

Work closely with vendors, ensuring compliance, accuracy, and attention to detailWork Environment:

100% Remote (Any U.S. time zone; typical work hours 9 AM – 5 PM local time)

Frequent communication via Slack, MS Teams, and email

Collaborative team environment focused on high-quality, detail-oriented work

Full-time

Fully remote