Credit and Collections Manager

Job Description

We are a rapidly growing national provider of video surveillance solutions to the multifamily housing industry, and we're seeking an experienced Credit & Collections Manager to join our team immediately. The Credit and Collections Manager is responsible for overseeing day-to-day operations of customer collection activities, ensuring timely collection of outstanding debts, managing risk exposures, maintaining positive relationships with customers, and staying plugged in with industry partners and peers. With the goal of driving world-class collections processes and improving collections financial metrics and reducing uncollectable write-offs to the lowest amount possible.

Essential Job Functions:

Manage and regularly evaluate the current customer base and assist in strategic decisions about renewing contracts with problematic customers.

Assess the creditworthiness (quantitatively and situationally) of new and existing customers by reviewing relevant information.

Develop and implement effective collections strategies to track and reduce aged receivables.

Oversee the resolution of overdue accounts, negotiate payment plans, and settlement agreements while ensuring compliance with legal regulations and company policies.

Creation and management of collection key performance indicators and goals.

Monitor customer payment patterns and analyze data trends to identify potential risks or opportunities.

Report regularly on the status of accounts receivable, collections, and aging reports to senior management.

Recommend improvements to credit policies and procedures to mitigate financial risks.

Partner cross-functionally with Sales, Customer Retention, and Legal teams to resolve customer disputes, ensure compliance in escalated collection activities, and support positive client relationships.

Engage with industry connections to build strong professional relationships, stay informed on multi-family housing trends, and assess how evolving market dynamics may impact collection strategies and overall company practices.

Maintain accurate and up-to-date records of all communications and transactions with customers.

Ensure adherence to all relevant laws, regulations, and best practices in credit and collections.

Job Skills and Requirements:

Bachelor’s degree in finance, accounting, business administration, or related field preferred.

5-10 years’ experience in credit and collections.

Proficient and organized experience of managing accounts receivable and reducing delinquent accounts.

Strong knowledge of credit risk assessment, collections processes, and financial analysis.

Excellent communication and negotiation skills.

Knowledge of multi-family residential industry is a plus.

Full-time