Process Administrator: III (Senior)

Job Description

We are looking for an experienced Collection's Specialist to join our client's team in Columbus, Ohio. In this role, you will focus on managing customer accounts with delinquencies ranging from 30 to 89 days past due, ensuring effective resolution through communication and analysis. This is a long-term contract position, offering an excellent opportunity to apply your expertise in collections, account reconciliation, and negotiation.

Responsibilities:

• Oversee and manage delinquent accounts within the assigned portfolio, using outbound calls, letters, and third-party resources to address issues.

• Assist customers with complex account reconciliations by reviewing payment and billing histories to ensure accuracy.

• Analyze credit reports and other financial data to assess customer situations and recommend appropriate solutions.

• Negotiate payment arrangements or other resolutions with customers and stakeholders to address delinquencies effectively.

• Collaborate with internal teams and external representatives to resolve account issues and improve customer outcomes.

• Process intricate loan and lease transactions, including capital market buy/sell activities and portfolio purchases.

• Conduct due diligence and participate in special projects as required, ensuring thorough analysis and reporting.

• Recommend courses of action such as modifications, defaults, or repossessions based on detailed evaluations of account status.• Bachelor’s degree or equivalent experience in a related field, showcasing strong attention to detail.

• Strong verbal and written communication skills with exceptional attention to detail.

• Proven ability to multitask in a fast-paced, deadline-driven environment.

• Analytical mindset with the ability to make sound decisions quickly and responsibly.

• Advanced proficiency in Microsoft Excel and other PC tools.

• 3-7 years of experience in consumer or commercial collections, with expertise in resolving complex account issues.

• Demonstrated skills in negotiation, account reconciliation, and customer service.

• Familiarity with credit reports, billing processes, and payment systems.