Customer Service Coordinator

Job Description

Order Processing & Customer Service Coordinator

Overview:

A growing organization is seeking a detail-oriented and proactive professional to manage and support the full order lifecycle for product exchanges. This role plays a vital part in ensuring smooth transaction processing and exceptional customer service within a dynamic team environment.

Key Responsibilities:

-Manage the full order process for exchanges—from order intake to final processing using ERP systems.

-Enter and track order data in CRM and ERP platforms, ensuring accuracy and timeliness.

-Maintain precise records of orders, communications, and quotes.

-Generate and distribute invoices via ERP, verifying accuracy and tracking payment status.

-Deliver outstanding customer support by addressing questions and resolving issues related to exchanges.

-Oversee current and aging accounts receivable, ensuring timely billing and payment follow-up.

-Handle incoming phone calls and direct them appropriately.

-Assist with general administrative tasks, such as ordering office supplies and meals, scheduling meetings, and coordinating logistics.

Qualifications:

-1-2 years experience in a customer service environment

-Proficient in MS Office

-1-2 years experience with ERP (Sage, SAP, Oracle)

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:

The pay transparency policy is available here:

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

#2720

Company Description

This company offers growth and a great group of people to work with.

Full-time