Credit & Collections Manager

Job Description

We are seeking a candidate for a contract to hire opportunity for a Credit Manager. The Credit Manager is responsible for leading and overseeing the credit and collections processes within the company with the goal of optimizing sales while minimizing bad debt losses. This role involves maintaining and implementing credit policies, assessing the creditworthiness of new and existing customers, and conducting regular reviews to ensure compliance and financial stability.

Key Duties and Responsibilities:

Manage the daily operations of the credit and collections team to ensure efficiency and compliance.

Oversee the timely release of orders placed on credit hold to minimize delays.

Conduct periodic reviews of customer accounts, including credit limits, credit reports, and trade references.

Drive prompt collection of outstanding balances to enhance cash flow and reduce overdue accounts.

Monitor and actively negotiate the resolution of delinquent accounts, including working with third-party agencies when necessary.

Investigate and resolve customer chargebacks in collaboration with other departments.

Partner with internal teams, including sales and operations, to proactively address and minimize chargebacks.

Lead meetings with collections staff, sales teams, and operations personnel to address customer-related issues and improve processes.

Provide coaching, training, and goal-setting support to team members to promote continuous improvement and development.

Identify opportunities for enhancements in credit and collections policies and procedures.

Prepare and present Accounts Receivable (AR) reports on a weekly, monthly, and quarterly basis.

Perform additional duties as needed to support departmental and organizational goals.

Directly supervises team members within the credit department.

Ensures compliance with organizational policies and relevant laws.

Responsibilities include: interviewing, hiring, training, planning, assigning, and directing work; conducting performance appraisals; managing rewards and disciplinary actions; addressing employee complaints; and resolving operational concerns.

Qualifications:

Bachelor’s Degree (BA) from an accredited four-year college or university, or equivalent combination of education, training, and relevant work experience (1-2 years).

Minimum of 5 years of leadership experience in credit and collections, accounts receivable, or related financial functions.

Strong knowledge of accounting principles, management practices, and accounts receivable processes.

Hands-on experience with major ERP systems.

Demonstrates exceptional work ethic, self-motivation, and initiative in achieving goals.

Excellent verbal and written communication skills, with experience presenting to senior leadership and larger groups.