IT Help Desk Technician

Job Description

Description

Looking to bring on a group of Tech Support Agents to assist with their return to office plan.

Enterprise Req Skills

technical support,customer service,phone support,ticketing system

Job Title

help desk support

Top Skills Details

1. Phone support experience (Call center or help desk or others)

2. Tech support capabilities

3. Experience working with a ticketing tool for documentation would be ideal

The team will host a training class for each agent giving them a chance to learn their internal process and tools, they recently moved to ServiceNow for their ticketing tool which is a common tool in the industry. The agents will be able to get a chance to support all 250K internal employees at an enterprise size company.

Work Environment

remote

Additional Skills Tags

technical support, customer service, phone support, ticketing system

Additional Skills & Qualifications

Critical thinking, problem solving, go-getter attitude, friendly phone demeanor and strong communication

Impact to the Internal/External Customer

Without this support employees would have a large delay in tech support help impacting their ability to complete their real work costing the company a lot of money from low work levels

Mitigating the anticipated influx of tech support calls coming to ensure employees are able to be up and running as efficiently as possible.