Medical Office Assistant - Peoria

Job Description

Aunt Martha’s Health and Wellness boldly commits to supporting the well-being of our communities, ensuring equity in access and delivering exceptional care inspired by a culture of innovation. We are taking a responsible approach to creating environments that allow us to do what we do best—provide healthcare and wellness. As a part of our commitment to health and safety, COVID-19 vaccines are required for all employees, as well as all newly hired employees. We require documentation upon hire.

Medical Office Assistant

Location: 420 NE Glen Oak Ave, Peoria, IL 61603

Compensation- $17.50-$18.50/hour

About Aunt Martha’s:

Aunt Martha’s Health and Wellness boldly commits to supporting the well-being of our communities, ensuring equity in access, and delivering exceptional care inspired by a culture of innovation. We are dedicated to creating environments that allow us to do what we do best—provide accessible healthcare and wellness services. As part of our commitment to health and safety, COVID-19 vaccinations are required for all employees. Proof of vaccination must be provided upon hire.

Position Summary:

Under the direct supervision of the Nurse Manager, the Medical Office Assistant (MOA) provides frontline administrative support to patients and staff. This role is responsible for patient registration, appointment scheduling, insurance verification, collection of co-pays and deductibles, and ensuring a welcoming and efficient front office experience. The ideal candidate demonstrates excellent communication and customer service skills, thrives in a multi-tasking environment, and pays strong attention to detail.

Key Responsibilities:

* Uphold patient confidentiality and ethical behavior in alignment with Aunt Martha’s policies.

* Support multiple health centers within a designated region, as needed.

* Actively participate in daily team huddles to support clinic operations.

* Register new and returning patients using the electronic health record (EHR) system, ensuring completion of all required forms and accurate data entry.

* Verify insurance eligibility and income, and upload documentation into the EHR.

* Refer uninsured or underinsured patients to enrollment specialists for insurance support.

* Answer phone calls professionally and courteously, route communications appropriately, and document all interactions in the EHR.

* Schedule, reschedule, and cancel appointments as needed.

* Conduct reminder and follow-up calls for missed appointments per protocol.

* Process check-outs, including collecting payments, issuing receipts, submitting claims, and scheduling follow-up visits as directed by clinical staff.

* Complete administrative tasks, phone messages, patient cases, and eligibility reviews by the end of business each day.

* Perform daily cash reconciliation and end-of-day batch closing accurately.

* Process medical record requests within established timeframes.

* Collect and distribute internal and external mail.

* Complete all required Core Curriculum training.

* Perform additional duties as assigned.

Qualifications:

Education & Experience:

* High school diploma or GED required.

* At least one year of previous customer service experience is required.

* Previous experience as a Medical Office Assistant or in a healthcare setting is strongly preferred.

Additional Requirements:

* Reliable transportation.

* Bilingual (English/Spanish) skills are a plus.

* Flexibility to work evening hours, weekends, and scheduled holidays.

Compensation and Benefits

* Health, Dental, and Vision Insurance

* Disability & Life Insurance

* Paid Vacation, Sick Days, and Holidays

* Retirement Plan

* Employee Assistance Program (EAP)

* Employee Discounts on services like cell phones, restaurants, and more

Aunt Martha’s is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Full-time