Delivery Fulfillment Supervisor

Job Description

Job Title: Delivery Fulfillment Supervisor

Compensation: $50,000

Schedule: Must be able to work weekends and late afternoons, and have the ability to adjust depending on the business needs, (40 hours a week average)

Location: Bountiful, Utah

Status: Full-time

Benefits: Medical insurance, dental insurance, vision insurance, 401(k), health savings account (HSA), employee assistance program (EAP), paid time Off (PTO), paid holidays, employee discount, life insurance

About WholesomeCo: At WholesomeCo you are not just filling a seat, you are helping us constantly be better and improve. We look at each new hire as an opportunity to level up our company. Each new hire should bring a high level of transparency, communication, work ethic, curiosity, and balance out assertiveness while maintaining respectful dialogue with their coworkers. We hope we bring out the best in each person we hire and we hope each new hire will help us find innovative ways for us to be better in return. We want each employee to have an enjoyable experience at WholesomeCo by making each day enjoyable and setting time aside to have fun in group settings regularly.

WholesomeCo is leading the movement to normalize cannabis as a natural path to health and wellness. Various medical cannabis services are offered, including statewide delivery to 99% of Utah's population, as well as retail, drive-thru, online pick-up services through its pharmacy in West Bountiful, an in-house built app for patients, innovative technology resources, cannabis cultivation, and cannabis processing of our constantly growing line of WholesomeCo branded products. Our vertically integrated company is well known for its technology-driven approach, our focus on data, and perpetual innovation. WholesomeCo is committed to improving medical cannabis accessibility by putting patients' needs first and guiding them along their personal cannabis journeys. We are on the search for a Delivery Fulfillment Supervisor to lead our fulfillment team.

About the role: As a Delivery Fulfillment Supervisor you will play an integral role in one of WholesomeCo’s main business operations, and be the driving force behind patients being able to access their medicine quickly and efficiently. You will lead a team of fulfillment agents that operate 7 days a week. You will master scheduling needs, fulfillment windows and become a strong collaborative leader within the delivery department that has set WholesomeCo apart for over 5 years now.

Responsibilities include:

Provide leadership and support to the fulfillment team, while being the ultimate player coach regarding operations

Collaborate with other departments such as Dispatch, Customer Service, inventory, etc. to ensure fulfillment is done correctly with compliance atop of mind

Prioritize time management and attention to detail to ensure all orders are fulfilled by the pack-by time and in the correct location for the dispatch team to stage/dispatch to drivers

Ensure all canceled orders are properly processed and put back into inventory in a timely manner

Monitor all processes to ensure compliance with all laws and regulations as well as company guidelines

Work with dispatch to ensure the DIO and MJ orders are closed out and processed properly

Lead the development and maintenance of schedules for the team, optimizing resources

Proactively address any coverage or attendance issues, and assist with daily task assignments

Maintain detailed, organized notes and documentation for employee issues, coaching, 1:1 meetings, etc

Collaborate with HR to communicate employee issues, needs, and engagement

Conduct regular team and training meetings to keep an open line of communication and ensure alignment with company needs and expectations

Track performance data, conducting corrective actions, and maintaining thorough documentation

Proactively communicate with other teams to obtain feedback on your team's performance, and collaborate on ways to improve daily practices

Support the development of a skilled and cohesive fulfillment team

Collaborate with upper management to document, maintain, and uphold Standard Operating Procedures (SOP’s)

Qualifications:

3-5 years of management experience strongly preferred

3-5 years of fulfillment experience strongly preferred

Superior communication skills are paramount - written and verbal

Strong computer skills, must be comfortable working with new software/applications

Experience with data organization, Microsoft, and Google suite of products

Good teamwork mentality: able to build trustworthy and supportive working relationships

Experience in the transportation/logistics industry

Strong logical thinking, analytical skills, and problem solving skills

Flexibility and ability to adjust to a start-up environment that is fast-paced and constantly changing

Strong understanding of compliance and its importance to the business

Must be able to work well under pressure

Must pass all required pre-employment/post-offer background checks

Must be over the age of 21

Benefits:

Paid time off (PTO)

2 weeks accrued annually during the first two years of employment

3 weeks accrued annually after two years of continuous employment

4 weeks accrued annually after five years of continuous employment

Seven (7) paid holidays per year

30 minute paid lunches per working day over 5 hours

Employer paid 60% of the total medical insurance premium

Employer paid 75% of the total dental insurance premium

Employer paid 75% of the total vision insurance premium

HSA with match up to $150 per month

401(k) with 100% employer match up to 3% and 50% match for the following 2%

Employee Assistance Program (EAP)

Employer paid $25,000 of basic life coverage

Optional additional life insurance

Optional accident insurance

Employees who are active medical cannabis patients are eligible for an employee discount of 35% off of WholesomeCo products and 15% off of 3rd party products

WholesomeCo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Employment is contingent on passing a pre-employment/post-offer background check. This employer participates in the E-verify program where legally required.

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