Front Desk Agent

Job Description

Job Summary

Looking for a reliable part time or full time Front Desk Agent. AM & PM shifts are available. Hotel and Opera Express experience is preferred but not required. Flexible schedule and customer service experience required. Must be willing to work weekends, holiday and evening shifts.

Good standing driving record is required as you will be driving shuttle to/from the airport as well.

RESPONSIBILITIES:

Set the tone for the guest experience, greet guests in a warm and friendly manner

Check-in and check-out guests

Shuttle guests to/from airport and rental car plaza

Resolve guest requests

Answer inquires pertaining to hotel services, registration, shopping, dining and travel directions

Handle cash and credit card transactions, process guest accounts upon checkout in an efficient and accurate manner

Ability to read, write and communicate effectively in English

Performs any other job related duties as assigned.

MINIMUM REQUIREMENTS:

One year of previous customer service experience required, prior front desk experience preferred

Must be flexible to working days, early mornings, evenings, weekends and holidays

High school diploma or equivalent preferred

Excellent communication skills, both written and verbal

Displays good customer relations skills and takes initiative to greet guests in a friendly manner

Schedule:

8 hour shift

Day shift

Holidays

Night shift

Weekends as needed

Part-time