Command Center Specialist

Job Description

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Responsibilities

Full-Time Position 40hrs

Overnight Weekend Shift ONLY

Starting Pay: $22.00 per hour

The attendant on duty is responsible for managing traffic flow and customer issues

throughout the campus.

Main focus will be monitoring live CCTV camera footage from around the campus to ensure customers are entering, as well as exiting in a timely fashion.

Will be located within the office for most of your shift, but may be required to physically assist with issues throughout the campus, via golf cart.

Will be responsible for answering the company provided phone to assist with customer needs throughout the campus.

This position also has the opportunity of growth within the company.

Qualifications

At least 1- 2 years of experience with Call Center/Customer Service/Accounting skills involving problem solving and ability to react quickly and professionally ensuring client satisfaction

Advanced multi-tasking, problem solving and organizational skills

Ability to work in a fast-paced work environment

Ability to accomplish tasks in the timeliest and efficient manner

Positive attitude with productive, professional and courteous manner

Superior telephone etiquette

Strong written and verbal communication and interpersonal skills

Demonstrate intermediate or advanced computer skills, including use of Word, Excel and web browsers (e.g. Google Chrome, Internet Explorer)

High School Diploma or equivalent

Preferred Qualifications

Flexible availability

Ability to train and mentor

Ability to perform specialized administrative duties required to support multiple locations

Prior call center and accounts payable/receivable experience

Salary Range: $22.00 per hour

Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Right to Work Poster

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact . We are here to assist you.

Part-time