Desktop/Field Technician

Introduction Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation.

Overview Connection has a fantastic opportunity through our Technical Staffing division for a Field IT Technician in Iowa City/Cedar Rapids, IA area.

It is a contract position with 6 months to start, with strong potential for extension.

They will use their home as a base and travel to company sites in the surrounding region.

The role is primarily on-site (at least 4 days/week) and offers benefits!

Responsibilities * Travel locally to assigned client sites to provide IT support and hardware servicing.

* Troubleshoot and resolve issues related to PCs, laptops, printers, servers, and mobile devices.

* Handle IT moves, adds, and changes, including installation and configuration of equipment.

* Perform basic networking tasks including cabling and troubleshooting connectivity.

* Collaborate with the network team and escalate issues as necessary.

* Set up and support MFA and mobile devices (phones and tablets). * Provide friendly, responsive customer service to on-site staff.

* Create, manage, and resolve service tickets with attention to priority and impact.

* Maintain accurate documentation of activities and installations.

Requirements * 3+ years of IT support or desktop support experience.

* Strong hardware/software troubleshooting skills.

* Basic networking knowledge and ability to perform cabling tasks.

* Familiarity with Active Directory and Office 365 (O365). * Experience with mobile device setup and MFA.

* Excellent communication and customer service skills.

* Self-motivated and capable of working independently.

Physical & Travel Requirements: * Travel between sites with mileage reimbursed at current IRS rate.

* Capable of lifting up to 15 lbs.

(e.g., laptops, printers). * Frequent walking, bending, and working in potentially loud or dusty environments.

* Initial training week (first week of employment) to be held in San Jose, CA — flight, lodging, and meals fully reimbursed.