Child Support Functional Analyst

This position is funded in part through federal funds.

Recruitment Range: $55,823.00 - $61,900.00 The North Carolina Department of Health and Human Services (DHHS) is one of the largest and most complex agencies in the state and has over 17,000 employees.

It is responsible for ensuring the health, safety, and well-being of all North Carolinians.

The Division of Social Services provides direct services that address issues of poverty, family violence and exploitation.

We aim to prevent abuse, neglect, and exploitation of vulnerable citizens, and promote self-reliance and self-sufficiency for individuals and families.

The North Carolina Child Support program operates in accordance with Public Law 93-647, North Carolina General Statutes 110-128-141, and federal regulations.

North Carolina Child Support Services utilizes a statewide case management and financial system known as the Automated Collection and Tracking System (ACTS). This position will work within the Systems and User Support Unit, also known as the Functional Team, for the North Carolina Child Support Services central office in Raleigh, North Carolina.

The Functional Team consists of six Business Analysts and one Business Services Coordinator.

Job responsibilities include the following: * System User Support: Work with a team of child support and IT professionals to research and test systems when issues arise with programs including ACTS, the federal Office or Child Support Enforcement's Child Support Portal, the North Carolina Child Support Portal, or the North Carolina child support website.

* System Enhancement and Modification: Lead or participate in business requirement gathering sessions, develop and document business requirements, design new programs, analyze and modify existing system applications, draft system specifications, lead and participate in system changes, draft test plans and conduct testing for all system enhancements and modifications of the child support system and other integrated programs, ensuring that the changes meet state and federal standards.

* Development and Testing: Participate in User Acceptance Testing for all modifications and enhancements to the child support system.

Participate in and provide needed support in the development and testing of data warehouse and other systems that interface with the child support program, including the research and testing of web related production support call tickets and using system ticketing software.

* Planning: Participate in planning with partners, technical leads, and organizational unit management; conduct planning sessions with partners and the team for specific modifications and enhancements to intricate applications; provide status reporting.

* Agile Methodology: Moderate, document and lead development of User Stories as Product Owner for Agile projects; Manage Product backlog and refinement of User Stories.

* Quality Assurance: Monitor work efforts for quality assurance and ensure adherence to procedures.

* System Performance: Conduct performance monitoring in order to identify and correct avoidable production interruption.

Background Checks are required for Child Support Services.

Compensation & Benefits: The State of North Carolina offers excellent comprehensive benefits.

Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave.

In addition, paid parental leave is available to eligible employees.

Visit website for State Benefits To receive credit for all of your work history and credentials, you must list the information on the application form.

Any information listed under the text resume section or on an attachment will not be considered for qualifying credit.

Qualified applicants must document on the application that they possess all of the following: The Knowledge, Skills and Abilities listed below, along with the Minimum Education and Experience Requirements, are REQUIRED to qualify for this position.

We will not review resumes in lieu of Experience and Education listed on the application (additional statement below). Click these links for additional information: Introduction to the Job Application and Addressing Knowledge, Skills and Abilities.

* Experience working in all aspects of the NC Child Support Program or other social service programs * Demonstrated skills in researching, analyzing, and interpreting Federal and State laws * Proven experience using the Automated Collection and Tracking System (ACTS) or other automated system * Experience with Microsoft Office Suite Bachelor s degree from appropriately accredited institution in a discipline related to the area of assignment with two years of programmatic experience related to the area of assignment; or an equivalent combination of training and experience.

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.

See oshr.nc.gov/experience-guide for details.

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders.

We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.

For more information about DHHS: DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals.

Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

It is critical to our screening and salary determination process that applications contain comprehensive information.

Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked, education with the date graduated, all work experience, and certificates / licenses.

Resumes will not be accepted in lieu of completing this application.

Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit.

Degrees must be received from appropriately accredited institutions.

* Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.

* Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing.

If a former member of the NC National Guard, who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22.

* If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.

* Applicants may be subject to a criminal background check.

All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.

Applications for positions requiring specific coursework must be accompanied by a copy of the applicant's transcript.

Applicants with degrees not conferred at a United States college or university must attach verification that their degree is equivalent to a similar degree from a U.S.

institution.

The Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.

For a list of organizations that perform this specialized service, please visit the NACES membership website at Transcripts, degree evaluations and cover letters may be uploaded with your application.

NOTE: Applicants will receive communication via email only for updates on the status of their application or any questions on their application.

If there are any questions about this posting other than your application status, please contact Talent Acquisition at .. To check the status of an application, please log in to your NC Government Job Opportunities account and click "Application Status". For technical issues with your application, please call the NeoGov Help Line at . If you have a technical issue with your Government Jobs account, please call their Help Line at .