IT Engineer

IT Engineer

Hybrid 3 days in office - Reston, VA or Plano TX

What are the top 3 skills required for this role?

• Information Technology Infrastructure Library (ITIL) Certification is required.

• Use of Office products including Excel, Word, Outlook)

Job Description/ Responsibilities

IT Engineer IV

Description:

- Provide support for complex or specialized application or infrastructure tasks, incidents, changes and requests.

- Coordinate and manage changes to the production environment ensuring safety and soundness while working with an agile mindset.

- Lead the operational implementation and maintenance of complex IT infrastructure and application projects

- Troubleshoot and resolve advanced and complex system, service, application and network/connectivity issues

- Provide guidance, training, etc. to junior members and new members of the team

- Identify and drive efforts for automation initiatives

- Identify system performance enhancements, propose and implement solutions for those enhancements

- Identify and resolve monitoring and alerting issues, including threshold updates, new monitors and resolve other problematic alerts

- Handle compliance activities including access and password management, compliance with all policies and procedures.

- Handle escalated incidents from other tiers or teams and quickly triage and remediate issues to minimize any business impact. - Lead critical incident response efforts and root cause analysis

- Lead critical application releases and implementations that include interfacing application changes and coordination

- Update configurations, including testing and peer reviewing.

- Create/modify code, scripts, and monitors to resolve, prevent or monitor application incidents - Provide recommendation on continuous improvement and execute the same

- Troubleshoot the incidents and identify root cause quickly using operations, wire data analytics, application performance management and event correlation monitoring tools.

- Act as primary point of contact to management and stakeholders during business impacting incidents.

- Partnering with the Correction of Errors team, drive the root cause analysis, lessons learned and implementation of enhancements for all ECC communicated incidents.

- Collaborate with other teams to enhance proactive monitoring and observability tools and processes

- Provide reporting and analysis on business impacting incident trends and impacts. ?

- Good communication skills (oral and written)

- Attention to detail

- Ability to multi-task

- Knowledge and use of ticketing systems

- Proven experience with:

- Unix/Linux

- Expert knowledge of AWS cloud platforms, Certification required

- Proficient in the use of the AWS console and CLI

- Advanced scripting and automation skills

- Strong problem-solving abilities

- System and data analysis using common tools (PowerBI, Tableau, Excel, etc.)

- Hands on experience with transaction level monitoring using Splunk and other transaction level dashboarding tools.

- Monitoring experience with tools like Extrahop, SolarWinds, and Catchpoint.

- Ability to analyze dashboards and reporting/monitoring tools to look at trends and patterns in application health and performance.

Top Must Have Skills:

• Information Technology Infrastructure Library (ITIL) Certification is required.

• Use of Office products including Excel, Word, Outlook)

Education/Experience:

• 5-10 years' experience with cloud operations and engineering

• Bachelor's degree

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.