Assistant Director of Admissions Operations

USNH Employees should apply within Workday through the Jobs Hub app

Working under the direction of the Director of Operations, the Assistant Director of Operations help manage, verify and support all functions of the UNH Undergraduate operations application process from the point of student inquiry through matriculation.

The primary mission of the Assistant Director of Operations is to manage the enhancement of the operations team's ability to create a more efficient, seamless means to process applications and supporting documents. Duties include managing the weekly assignments schedule for the operations teams, pre-evaluation of college transcripts, maintain checklist accuracies, evaluate application data, entering decisions, maintain/update catalogs and transfer credit equivalencies, create and articulate credit evaluations, participate in handling daily student inquiries and coordinate the many facets of the review of final transcripts/credit revisions. This position supervises professional staff.

Technology used in processing applications includes SLATE, Axiom, PL/SQL, OCR/Anydoc, Web and Full client Xtender, Common Application, Ellucian Banner, Banner Work-Flow, Webcat, Degree Works, WinSCP, Salesforce CRM, Transfer Webadmit, Coalition, Microsoft Office Suite.

Duties/Responsibilities

Support the Director of Admissions Operations with student information system transition (Banner to Workday).

Manage the Common Application portal and help design the first year and transfer application for new year.

Manage the weekly assignment schedule for the operations staff.

Manage the Pre-evaluation of transcripts - Utilize the transfer database and BANNER SHATATR, to screen the transcript courses for currently used equivalencies, and marking only those that need the attention of the operations and transfer team.

Manage process for updating SOAPCOL with prior college information

Manage process for checking for current college course work, validating which term, the student is applying for and adding the appropriate checklist items that corresponds with either fall or spring term.

Manage prioritization of e-alpha process.

Manage TM assignments for international transfer applicants

Manage prioritization process by for indexing documents that come through the mail and updating BANNER accordingly.

Manage the process for accurately entering first year and transfer decisions

Manage day-to-day processing of inquiries from students requesting changes such as change of major and change of address.

Develop comprehensive documentation for transfer credit processing

Develop, test and utilize Common Application and other application platforms for applicants

Contribute to the continuous development of Slate CRM to implement workflow improvements.

Contribute to the development of SSD/Axiom changes to verify application uploads to Banner

Assist with the creation and development of comprehensive test plans to ensure Banner student upgrades and all associated (axiom, workflow, etc.) are tested and implemented properly.

Ensure integrity of data by monitoring, interpreting and creating timely solutions for daily application data loads to Banner/Slate

Assist with the development of project plans for offices continued migration to technical changes in processing of applications, documents and data.

Provide training for how to create and articulate course evaluations in SHATAEQ

Update and manage decision release queries

Pull decision queries for review and coordinate with file review team

Support decision letter maintenance and decision check queries.

Manage various WEBI reports to coordinate outreach

Collaborate with the Transfer Admissions Team to develop best practices for evaluating Application Data

Collaborate with Transfer Admissions Team and research opportunities to leverage Degree Works to encourage yield

Collaborate with Registrar's Office and Transfer Admissions Team to maintain and update catalog equivalencies for transfer credits from other colleges and universities, including the NH college catalog equivalencies to top ten feeders

Collaborate with the Registrar's Office and College Division's to establish consistency in procedures between offices.

Provide leadership, support and guidance to the entire operations team

Directly supervise two professional staff members

Support the Director of Operations and provide cover as needed

Develop and maintain documentation for always changing complex operational procedures

Assist with hiring and training of new staff members.

Perform other duties as assigned including, but not limited to supporting on- and off-campus events such as Open House(s), college fairs, yield events, etc. Minimum Qualifications

3-5 years of computer related and management experience, or a Bachelors and 2 years computer and management experience

Should have minimal knowledge of Banner and Oracle tables for PL/SQL development to help Director of Operations develop new processes for changing admission needs.

Experience working with File Transfer Protocols (FTP) to move data files in WinSCP.

Experience utilizing Document Manager Full Client and Web Xtender to create batches of documents received electronically or mailed from various agencies.

Must be efficient and have high attention to detail; strict adherence to agreed timescales, procedures and regulations.

Must respond positively to change, embrace new practices to adapt for the purposes of accomplishing changing business practices.

Strong problem-solving skills important for adapting to change.

Analytical data skills and the ability to maintain application information throughout the admission process.

Experience working in Higher Education Admissions Operations

Some evening and weekend work required. Applicant Instructions:

Resume/CV

Cover Letter

Contact Information for 3 Professional References

Applications that are missing any of the required items may not move forward for consideration. Additional uploaded documents not requested in the position announcement will not be reviewed.

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire's lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Location:

Durham

Salary Grade:

Exempt Staff 16