Automation Engineer

Looking for candidates that have developed and maintained automated workflows, integrations and custom solutions across Jira. Candidates should have optimized customer knowledge base automation utilizing chat bot tools. Must have implemented low-code/no-code automation solutions using Workato, Azure Foundry AI or similar platforms. Must ensure scalability, security and efficiency of automation solutions. Design and maintain API integrations between ITSM tools, enterprise applications and third party services. Able to monitor automation performance, troubleshoot issues and improve system efficiency.

Required Qualifications

Atlassian

Jira Service Management

5+ years of experience in automation engineering, ITSM, or software development.

Proficiency in automation platforms such as Workato, Azure Foundry AI, or similar tools.

Strong understanding of API integrations, scripting (Python, PowerShell, JavaScript), and automation frameworks.

Familiarity with low-code/no-code automation platforms and their best practices.