Operations Generalist

TOTE Maritime Alaska, is seeking an Operations Generalist to join the team at our Anchorage, AK office.

In this position you will:

provide coverage support for TOTE Maritime Alaska clerical staff in Anchorage by training and exhibiting proficiency at multiple positions in a variety of departments (Customer Service, Finance, Terminal Operations) to effectively cover as business needs dictate.

Examples of Daily Tasks (will vary based on where coverage is being provided) Include:

Utilize internal systems (e.g. EAM, Cargowise, Mainsail) to track container shipments

Engage with customers via phone or email regarding questions about deliveries, pickups, etc.

Generate reports via internal systems to be utilized by multiple departments

Audit reports, bills of lading, and delivery schedules for accuracy

Communicate with carriers to coordinate container logistics

Record movement of containers and trailers entering and exiting the Anchorage terminal

Reference quotes for Northbound and Southbound container movements

Data entry using internal systems or Microsoft Excel

The ideal candidate will have:

Qualifications (Education, Experience, & Certifications) -

High school diploma or equivalent

Meet federal standards required for transportation workers within 90 days or as schedule allows

Clerical office or Customer Service experience preferred

Proficient with Windows and MS Office Suite Knowledge, Skills, & Abilities -

Ability to learn and utilize a variety of internal systems related to logistics

Ability to communicate clearly and effectively via phone or email

Skilled at changing tasks and responding quickly to evolving situations

Effective time-management skills

Ability to utilize multiple resources to independently problem solve

Ability to retain technical knowledge

Ability to follow written procedures, daily checklists, and departmental work instructions

Ability to collaborate and cooperate with colleagues as well as work independently

Effectively prioritize tasks