Mgr I - Network Operations

Job Purpose :

Responsible for the company's network operations. Functions include: switching, transport, power, and packet installation and maintenance, network surveillance and dispatching, network administration, and network provisioning. Responsibilities may also cover the access and CPE portions of the network. The individual must display a good balance between running operations, managing the workforce, and understanding the team's role in the company.

Essential Functions :

Assign and manage workload to ensure that due dates are met

Monitors the work being performed by direct reports to assure actions being taken are appropriate and effective

Monitors attendance and performs appraisals as needed for direct-reports, create and manage scheduling and overtime; ensure proper time reporting procedures are followed to properly account for distribution of capital and expense labor

Manage and maintain a staffing model that utilizes demand and routine work results to determine appropriate staffing levels; track and analyze performance, productivity, quality and customer contact results and implements action plans with regard to improvements

Development operational plans, programs, and organizational changes to ensure the goals and objectives of the organization are accomplished within the prescribed timeframe and funding parameters

Manage improvement plans and programs to insure timely implementation of process, support system and/or operational changes; track and analyze performance, productivity, quality and customer contact results and implements action plans with regard to improvements in each category

Review, pre-field, and order materials for work orders prior to deployment

Track time, materials and complete all paperwork, as associated with progress reports, completion reports, work order revisions, etc.

Meet short and long term objectives and commitments as directed

Perform and document Safety and Quality Inspections and bimonthly Safety Meetings

Assist engineers, planners and project managers with planning details and cost

On-call to respond to fiber and copper outages

Responsible for adherence to and communications of Company Policies, practices and expectations on a timely basis

Education :

Two years of College or Technical School resulting in an Associate's Degree or equivalent

Certifications, Accreditations, Licenses :

Must have valid driver's license

Must be able to obtain additional security clearances

Relevant Work Experience:

3 to 5 years in related field

Experience in outside plant construction, cable maintenance, field operations, broadband data services, and/or engineering preferred

Special Knowledge, Skills and Abilities :

Familiar with Hawaiian Telcom facility records, provisioning, outside and inside plant records

Supervisory experience in a unionized environment

Knowledge of telecommunications equipment, systems and regulatory requirements

Knowledge of Hawaiian Telcom's products and services

Supervisory Responsibility :

This position has one or more employee direct reports

Physical Requirements:

Must be able to lift/carry up to 40 lbs.

Range: $80k-$112k

Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran