Front Desk

Kids First Swim School Springfield in Springfield, VA is looking for Front Desk Associates to join our strong team. Our Front Desk team is the first point of contact for potential and current customers. They are responsible for providing exceptional service to customers, both in-person and over the phone. Front Desk Associates must be proficient in fielding general questions, providing in-depth knowledge of the Kids First/Kick First® curriculum, promoting sales, and registering students all while ensuring the best possible customer experience. They are expected to surpass all expectations under the guidance of the Lead Associate or Manager while acting as a contact point between swim instructors and customers. Most importantly, Front Desk Associates will build rapport with all customers and students to create a welcoming environment.

Responsibilities

Provide highest level of customer service to all customers and visitors upon arrival

Answer telephones, responds to inquiries, takes messages and directs phone calls

Actively recruit and retain customers, prospective and current

Process student registrations using positive sales and customer service techniques.

Meet daily sales objectives

Resolves customer concerns or complaints using a sensitive approach.

Refers comments and concerns appropriately to Lead Associate or Manager

Checks voicemail and email correspondence and responds in a timely manner.

Oversight of basic pool operations

Maintenance of aquatic facility

Participates in training/in-services as required.

Fulfills other duties and responsibilities as needed.

Qualifications

High school diploma or GED preferred

Lifeguard certification preferred

Pool Operators certification preferred

Professionalism

Ability to work with children

Ability to multitask and operate well under pressure

Excellent interpersonal communication and organizational skills

Excellent listening skills

Basic Computer Skills (MS Office, email, MS Windows)

Benefits

Fun work setting

Supportive team

Valuable work experience

Great pay with advancement opportunities

Paid training

We look forward to hearing from you.

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