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Learning & Development Solutions Specialist

Company:
Capital Credit Union
Location:
De Pere, WI, 54115
Posted:
May 12, 2025
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Description:

Position Purpose

Upholds the Credit Union's mission of "We do the right thing one member, one employee, and one experience at a time to strengthen the communities we serve" by designing, developing, and delivering effective training programs to enhance the knowledge, skills, and performance of our employees. Supports, promotes, and explains the concepts of the Credit Union's culture to staff as it pertains to the Credit Union's Vision, Mission, and Values.

Essential Responsibilities

Collaborate with subject matter experts to assess training needs and determine learning objectives.

Develop engaging and interactive instructional materials, including e-learning modules, instructor-led presentations, job aids, and other supporting documentation.

Utilize instructional design methodologies and adult learning principles to create high-quality training content.

Select and implement various instructional strategies, technologies, and assessment methods to ensure effective delivery and evaluation of training programs.

Deliver training sessions, both in-person and virtually, ensuring a consistent and engaging learning experience. Topics will vary and will support Credit Union initiatives.

Provide ongoing support and follow-up to employees by addressing training-related questions and concerns promptly.

Collect and analyze data to evaluate training effectiveness and identify areas for improvement.

Generate reports and present findings to stakeholders to support informed decision-making.

Stay updated on industry trends and best practices in instructional design and training delivery.

Reviews and updates sections of the Intranet as appropriate for procedure changes, study materials, and new products and services.

Performs various Learning Management System (LMS) administrator functions including, reporting, assignments, and employee maintenance.

Supports, promotes, and explains Capital's vision, mission, and values.

Communicates to the Learning & Development Supervisor and/or AVP-Learning & Development regarding performance concerns, training needs, training effectiveness, revision suggestions, etc.

Assists with other tasks and projects as business needs arise. Necessary Experience and Qualifications

Associates, Bachelors degree, or L&D/ISD certificate in Education, Instructional Design, or a related field.

Minimum of 2 years of facilitation and instructional design experience.

Proven experience in instructional design and development of training materials.

Strong knowledge of instructional design methodologies, adult learning theories, and assessment strategies.

Proficiency in using e-learning authoring tools such as Articulate 360, Adobe Captivate, or similar software.

Excellent presentation and facilitation skills.

Strong project management skills with the ability to manage multiple priorities and meet deadlines.

Exceptional attention to detail and organizational skills.

Ability to work independently and collaboratively in a team environment.

Excellent written and verbal communication skills.

Professional certification in instructional design or training (e.g., CPLP) is a plus.

Credit Union or other Financial Institution experience is a plus.

Strong initiative: has the ability to accomplish goals with minimal supervision.

Ability to adapt to change and shift directions with ease; adjust schedule at a moment's notice to accommodate learning and development needs.

Positive attitude; demonstrate responsibility and professionalism. Supports overall business objectives.

Interpersonal skills necessary to train and answer questions and encourage confidence in each employee willingly and patiently. Effectively and efficiently deal with a diverse group of employees and members.

Ability to work in a varied environment, ranging from staying in one place or working in a confined area for extended periods of time, or traveling to all Credit Union locations. Work Environment and Physical Requirements

Office environment with moderate level of noise

Prolonged sitting or standing

Frequent mental and visual concentration

Minimal lifting of up to 25 pounds

A valid driver's license is required for travel to branch locations, meetings, and conferences.

The above statements are intended to describe the general nature and level of the work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, or requirements.

Capital Credit Union is an Equal Opportunity Employer. We participate in E-Verify. Click the Learn more about Capital Credit Union link below for more information, as well as information on employee rights under the Family Medical Leave Act and the Employee Polygraph P

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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