Processing Assistant III - Registration

Salary: $35,430.00 Annually

Location : New Bern, NC

Job Type: Full-Time

Job Number: 10409

Department: Health

Division: Health Administration

Opening Date: 05/09/2025

Closing Date: Continuous

Primary Purpose

The primary purpose of this position is to process the patients when they check in and to answer questions, hand out information pamphlets, and to accept information forms from the patients for processing.

Essential Functions

This position is responsible for processing patients to include calling the patient to the window using the numbering system, updating demographic and financial information, verifying health insurance information, reviewing and scanning appropriate documentation, and answering questions regarding clinic routine and eligibility for services. This position will cross train in other Medical Records Room duties including but not limited to answering incoming calls, scheduling appointments, and scanning medical records. Maximum confidentiality and accuracy is required with this position.

Minimum Education and Experience

Graduation from high school and demonstrated possession of knowledges, skills and abilities gained through at least one year of office assistant/secretarial experience; or an equivalent combination of training and experience.

Knowledge, Skills, and Abilities:

General knowledge of office or work unit procedures, methods and practices. Ability to use a variety of office equipment including basic computer and typing skills. Ability to communicate and work with people with courtesy and tact including proper telephone etiquette. Ability to record and compile information based of established guidelines. Ability to screen communications based on predetermined guidelines to independently respond or route inquiries. Ability to gather and give information and instructions regarding the work process or procedures.

Additional Information

Other related duties as assigned by Supervisor and/or Management.

In the event of a disaster, may be required to assist as needed.

Craven County offers regular full-time employees a wide variety of employee benefits including:

Health Insurance

Health Insurance is provided by ACS Benefits Services and covers a wide variety of healthcare services. Craven County pays 100% of Employee Only premium cost. Employees have the option to add child and spouse dependent coverage at their own cost.

Dental Insurance

Dental Insurance is provided through the Delta Dental PPO and Delta Dental Premier network administered by ACS Benefits Services. It covers a percentage of basic to major dental procedures, including orthodontia for children. Craven County pays 100% of Employee Only premium cost. Employees have the option to add child and spouse dependent coverage at their own expense.

Life Insurance and AD&D

Craven County provides eligible employees with $10,000 life insurance and accidental dealth and dismemberment coverage through OneAmerica AUL. Employees have the option to purchase additional coverage and/or dependent coverage at their own expense.

Disability Insurance

Craven County provides eligible employees with $50.00 per week in disability insurance through OneAmerica AUL. Employees have the option to purchase additional disability insurance at their own cost.

North Carolina Local Governmental Employees' Retirement System

Eligible employees are automatically enrolled in the retirement system and must contribute 6% of their gross salary each pay period. Once eligibility requirements are met, employees will be able to receive monthly payments for life based on their salary, age, and years of service credit.

NC401k

Craven County contributes 2% of eligible employees' gross salary into the 401(k) account regardless of the employee's deferral amount. In addition, the County matches employee deferrals up to an additional 3%.

Annual Leave

Regular full-time employees earn annual leave based upon years of service. Eligible employees begin to accrue annual leave as soon as they start but must complete a six month probationary period before they are eligible to use annual leave.

Less than two years of service earns 10 days per year.

Two but less than five years of service earns 12 days per year.

Five but less than 10 years of service earns 15 days per year.

10 but less than 20 years of service earns 18 days per year.

20 or more years of service earns 20 days per year. Sick Leave

Regular full-time employees earn 3.69 hours of sick leave per pay period. Craven County accepts eligible sick leave from the State of North Carolina, any of its political subdivisions, any local government entity or authority, or municipality in North Carolina.

Paid Holidays

County employees receive 11-14 paid holidays annually. The Board of County Commissioners may adjust the holiday schedule as deemed necessary.

Longevity

Eligible employees earn $200 in longevity after five years of service by October 31 of the qualifying year. Longevity benefits increase $25 per year up to a maximum of $1,000.

Merit Program

Craven County offers a merit program. Up to 56% of eligible employees may receive a performance-based merit increase each year.

Supplemental Benefits

County employees are also offered a variety of supplemental benefits to select at their own expense such as Life Insurance, Vision Insurance, Flexible Spending Accounts, Critical Care policies, Cancer policies, Long-term Care policies, Hospitalization policies, 457b Deferred Compensation Plan and Aflac.

Employee benefits are subject to change or may be contingent upon funding availability.