Call Center Representative - Cranston, RI

About Bank Rhode Island

Headquartered in Providence, Rhode Island, Bank Rhode Island is a full-service financial institution and commercial bank that offers a full range of banking products and services that can meet all your business or personal banking needs. The Bank's extensive business services include cash management services client escrow services, international banking, leasing services, a variety of business checking accounts and Deposit XPress services. With locations across Providence, Kent, Washington and Newport Counties, we make banking easy and convenient.

What is our most valuable asset? Our employees! We pride ourselves on hiring candidates that embrace our Core Four Values: Adaptability, Accountability, Leadership, and Teamwork. In today's competitive market, we know that you have a choice of employer so our goal is to attract and retain the best talent. We offer competitive pay, opportunities to grow, an authentic and welcoming environment and excellent benefits which include comprehensive medical, dental and vision plans, tuition reimbursement, and a matching 401k.

Provide quality customer support.

Answer customer calls in a timely manner.

Actively listen and respond to customer needs; provide excellent customer service and satisfaction to ensure customer loyalty.

Handles a variety of customer issues. Identify complex problems and offer solutions to provide complete resolution to the customer's satisfaction.

Drive sales and retention. Cross-sell and use every opportunity to create new or deepen existing customer relationships.

Ask probing questions that would help uncover customer's needs and offer the best products or services.

Acknowledge and report customer complaints to supervisors in a timely manner to ensure customers issues or concerns are being addressed promptly.

Perform outgoing calls as needed or required.

Loan servicing and applications. Quote rates on Consumer Loans and provide product information.

Uncover customer needs with ability to cross sell loan products.

Handle basic loan inquiries. Licensed with NMLS (Nationwide Mortgage Licensing System) to complete loan applications for customers.

Possesses Internet and Online Banking knowledge and skills.

Ability to assist customers with online banking products.

Troubleshoot online banking and bill pay service calls.

Set up Business Online Banking enrollments.

Responds to customer inquiries through online secure messaging and website email channel.

Knowledge of all applicable laws along with company policies and procedures. Successfully completes all compliance training.

Job Specifications

Bachelor's degree preferred or work/experience equivalent .

Must be customer focused and be able to communicate in a clear and professional manner.

Problem solving skills.

Sales oriented.

Experience in a customer service environment is required.

Ability to work effectively in a team environment.

Proficient in using a Windows based PC, Microsoft outlook, excel, word.