Admissions Coordinator

Job Details

Level

Experienced

Job Location

Levittown, PA

Position Type

Full Time

Education Level

High School

Job Category

Health Care

Description

About Us:

With expertise in addiction, mental health, and holistic healing, we provide a supportive, evidence-based environment where recovery can thrive. Our nationally accredited programs combine innovation, compassion, and a client-first approach to equip individuals with the tools for lasting wellness.

We offer a comprehensive continuum of care - including detox, residential treatment, partial hospitalization, intensive outpatient, and supportive housing - to meet clients wherever they are in their recovery journey.

Schedule/Shift: M-F 11am-7pm with rotating weekends

Position Summary

The role of Admissions coordinator is to receive all phone calls to the 888 hotline, Represent STR Behavioral Health and our services to clients, families, referral sources and community resources, Complete pre-admission paperwork and supervise logistical and financial requirements. Also, responsible for communicating client information to proper departments, assist in the admissions process as needed and describe insurance and financial requirements to families and clients

Position Responsibilities

Essential Responsibilities

Verifying insurance benefits for prospective STR Behavioral Healthclients

Conducting and completing pre-assessments for STR Behavioral Health Clients

Receiving and managing phone calls and inquiries from prospective clients, families, and referrals

Fulfill afterhours schedule by answering and managing phone calls outside regular business hours and days

Conduct follow up phone calls with clients, families, and referral sources

Maintaining professional relationships with entities outside of STR Behavioral Health

Planning and implementing Aftercare for STR Behavioral Health clients

Qualifications

What We're Seeking

Education and Experience

High school diploma required, but bachelors degree preferred

Minimum of two years experience in the Human Services or Customer Services field, Behavioral Health experience preferred

Excellent communication and people skills

Excellent organizational skills

Advanced computer system and Internet knowledge required

Working knowledge of insurance Carriers

Prefer experience in phone sales Skill Competencies

Excellent Communication and written skills

Excellent customer service

Great Organizational skills

Consistency

Teamwork

Adaptability

Continual Learning and Improvement

Demonstrates commitment to the mission, vision, and values of STR Behavioral Health

STR Behavioral Health provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment. STR Behavioral Health reserves the rights to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job description is not an employment contract, implied or otherwise. The employment relationship remains At-Will.