Office Coordinator

The Office Coordinator is responsible for patient workflow operations, which include patient registration, pre-authorization, scheduling, insurance plan of care, etc. They also perform a variety of routine and complex clerical and secretarial duties to support the clinic's functions.

Duties/Responsibilities:

Supports daily clinic operations such as patient scheduling, pre-registering and registering patients, maintaining patient medical records, order management, conducting follow-up phone calls to ensure patient satisfaction, and obtaining pre-authorizations as appropriate efficiently and timely.

Assists in maintenance of office supplies and equipment as needed

Maintains usage of timely and appropriate communication skills in all forms with patients, families, or other persons.

Manages time well to be able to serve multiple projects.

Performs duties with the appropriate level of self-motivation, independent judgment, and willingness to work as a team.

Provides oversight, support, and accountability for all front desk functions provided by all front office assistants, if applicable.

Education:

High school graduate or equivalent required. Associate's Degree in business or related field preferred.

Experience:

Two years secretarial/clerical experience required. Insurance pre-certification and management experience preferred.

Licensure/Certification:

None

Physical/Work Requirements:

The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is required to communicate effectively. Specific vision abilities this job requires include close vision for reading and computer work. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move more than 50 pounds.

The work environment described here is representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee works in an area with good lighting and climate control. The noise level in the work environment is usually moderate.