Information Technology Specialist (CUSTSPT)

Summary

This position is located at MWR IT Division, Fort Stewart, GA.

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.

This job is open to

Clarification from the agency

U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. Territory for three (3) or more continuous years immediately preceding the start of Federal affiliation.

Duties

Under general supervision, performs routine and recurring assignments in the delivery of Information Technology customer support services.

Participates in the planning and delivery of a full range of Information Technology customer support services to the organization. Identifies and resolves issues and problems.

Provides information and assistance to customers including system hardware/software installations, configuration, upgrades and troubleshooting.

Reports, responds to and resolves customer requests.

Requirements

Conditions of Employment

Direct Deposit and Social Security Card is required.

Meet qualification/eligibility/background requirements for this position.

A one year probationary period may be required.

Satisfactorily complete an employment verification (E-Verify) check.

Qualifications

Work experience, education, and/or specialized intensive training sufficient to demonstrate IT knowledge and skill in:

- Participating in the planning and delivery of a full range of IT customer support services;

- Installing, configuring, upgrading and trouble shooting hardware and software components;

- Presenting formal and informal training and assistance to customers;

- Reporting, responding to, and resolving customer requests.

Qualifying education is graduate education in one of the following fields of study: computer science, engineering, information science, information systems management, or technology management, or has provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

HIGHLY PREFERRED CRITERIA:

1. 2-3 Years experience in IT related systems.

2. Possess CompTIA Security+ Certification.

3. Familiarity with Army Unified Directory Services.

Applicants that meet the minimum plus the Highly Preferred Criteria will be referred first.

If using education, you must upload transcripts at time of application.

Education

If using education, you must upload transcripts at time of application.

Additional information

Area of Consideration:

The Area of Consideration for this vacancy announcement is __Worldwide__.

Manual Applications:

If you are unable to apply online, you may submit your application package using a manual application method. Please contact the NAF Human Resources Office or representative listed on this job announcement to request a copy of the manual application form. All completed manual application forms (along with resume and other supporting documentation) must be received no later than 11:59pm by 05/26/2025 in order to process your application in a timely manner. Please note that neglecting to respond to the job related questions may result in an ineligible rating. PCS Costs

Payment Permanent Change of Station (PCS) costs are not authorized, based on a determination that a PCS move is not in the Government's interest.

Pay-Band (NF or CY) Allowances and Differentials

This is a pay-banded position.

Sunday premium pay may be authorized by the Garrison Commander. If authorized, only regular (full-time, part-time, limited tenure and seasonal) employees may be paid Sunday premium pay. When authorized, Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday).

Night differential may be authorized by the Garrison Commander. When authorized, night differential will be paid at the rate of 10% basic rate for hours of non-overtime work performed between 1800-0600. Please check out our Applicant Information Kit:

It contains additional information applicants may find useful when applying for our jobs. (To view the kit, click or copy and paste this URL: ). Other:

Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Applicants can claim the following eligibilities:

NAF Preference - Involuntarily Separated From the Military

NAF Priority Consideration - Business Based Action

NAF Priority Consideration - Current Appropriated Funds Employee CNE (APF)

NAF Priority Consideration - Current/Former NAF Employee (CNE/FNE)

NAF Priority Consideration - Outside Applicant Veteran (OAV)

NAF Priority Consideration - Parent of a Veteran (OAV)

NAF Priority Consideration - Spouse/Widow(er) of a Veteran (OAV)

Required Documents

The following documents must be submitted with your application:

Resume

The below items are accepted and may be needed to support a qualification and/or a claimed priority/preference:

DD-214/ Statement of Service

Diploma/ GED

License

Other (1)

Other (2)

Resume

SF-50/ Notification of Personnel Action

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