Property Assistant

Company Description

Welcome to a new era of property management, where traditional methods give way to a hospitality-driven approach. At Carr Workplaces, we don’t just manage spaces; we create vibrant, thriving communities.

COMMUNITY-CENTRIC EVENTS: We bring people together through engaging community and tenant events, transforming buildings into dynamic social hubs.

ENERGIZED AMENITY AREAS: Our focus on revitalizing amenity spaces ensures they not only meet but exceed the needs of our tenants.

CULTIVATING CONNECTION: We foster a strong culture of community by creating environments where people feel connected, supported, and valued.

Job Description

Job Purpose:

The Property Assistant plays a key role in supporting the management of commercial real estate properties. This position is responsible for assisting with daily operations, tenant relations, lease administration, tenant events, and property maintenance. A customer service-oriented approach is essential, ensuring a positive experience for tenants and a well-maintained property.

Key Responsibilities:

Tenant Relations & Customer Service:

Provide exceptional tenant service, responding to inquiries and requests in a timely and professional manner.

Generate and assign work orders to vendors or maintenance staff, following up to ensure prompt resolution.

Plan and execute tenant events with the goal of fostering community within the property and tenants.

Maintain 24-hour emergency coverage to address urgent property issues.

Property Operations & Maintenance:

Ensure all areas of the property, including suites, conference rooms, front desk, and common areas, are well-maintained and presented professionally.

Monitor operational systems, escalating issues to management or vendors as necessary.

Coordinate property maintenance, repairs, and inspections with third-party vendors.

Develop strong relationships with building asset management and engineering teams to ensure compliance with building regulations.

Financial & Lease Administration:

Process monthly invoices accurately and ensure all billable charges are captured.

Oversee collections to minimize outstanding payments and bad debt, working closely with the Property Management team on accounts receivable issues.

Approve vendor invoices, ensuring timely payment and correct coding, and rebill tenants when applicable.

Assist with financial reporting and liaise with the accounting department to meet monthly reporting deadlines.

Obtain vendor quotes for required building work in compliance with company standards.

Marketing & Leasing Support:

Maintain a strong understanding of the company's property portfolio, available spaces, and related marketing initiatives.

Assist with suite customization requirements and tenant improvements as needed.

Support leasing efforts by coordinating with brokers and providing property information to prospective tenants.

Administrative & Compliance Responsibilities:

Ensure adherence to company policies and procedures while adapting to new initiatives.

Review and approve purchase orders and invoices within the accounts payable system.

Maintain accurate and organized property records, including leases, contracts, and compliance documentation.

Additional responsibilities as required.

Qualifications

Qualifications & Skills:

Education: Bachelor's degree in real estate, business administration, or a related field (preferred).

Experience: 2- 3+ years of experience in property management, hospitality, or a related field.

Technical Skills: Proficiency in property management software and Microsoft Office Suite.

Core Competencies:

High standard of customer service excellence.

Strong written and verbal communication skills.

Excellent organizational skills and attention to detail.

Ability to multitask and work efficiently under pressure.

Flexibility to work outside core hours as needed.

Working Environment:

Position Type: Full-time, non-exempt.

Core Hours: Monday – Friday, 8:15 AM – 5:15 PM (in-office role).

Location: King Street Station, 1800 Diagonal Road, Suite 600, Alexandria, VA 22314.

Physical Requirements: Ability to lift and move up to 50 pounds as needed.

Additional Hours: May be required for tenant move-ins/move-outs, events, and emergencies.

Additional Information

Compensation & Benefits:

Salary Range: $24.04 - $26.44 per hour + benefits + annual bonus (based on performance and company profitability).

Benefits Package: Includes 401(k) with company match, healthcare benefits, and professional development opportunities.

At Carr Workplaces, we value our team members and their professional success. Join us and be part of a company that prioritizes hospitality, innovation, and collaboration.

For more details on benefits, visit: carrworkplaces.com/benefits.