Customer Service Manager

Apartment Maintenance Service Manager

Full-time

Bethesda, MD

Salary: $37.00- $38.46 per hour

Donaldson, a leader in multifamily property management, is dedicated to providing exceptional living experiences for our residents and rewarding careers for our employees. Donaldson manages a diverse portfolio of apartment communities, and takes pride in creating places that residents are proud to call home. We have an exciting opportunity for an experienced maintenance professional to join our team as a full-time Maintenance Service Manager of a residential apartment community located in Bethesda, MD.

The Service Manager will be responsible for overseeing all routine maintenance and repairs on various equipment and systems within the facility. This includes but is not limited to HVAC systems, plumbing, electrical, and mechanical systems. The Service Manager will also be responsible for leading a team of technicians, scheduling, maintaining accurate records of all maintenance and repairs performed, as well as ensuring that all work is completed in a timely and efficient manner.

Requirements:

A minimum of three (3) years related experience and/or training in apartment maintenance and prior supervisory experience

Skilled in HVAC, plumbing, electrical, general carpentry, and appliance repair/ troubleshooting

Strong supervisory and organizational skills

Ability to multitask and maintain a professional appearance

Must have general computer knowledge

Yardi experience preferred

Must have some tools as well as reliable transportation

Responsibilities:

Responsible for overseeing contractors, managing inventory control, and handling all aspects of day-to-day operations

Manage workflow in order to respond to tenant requests for repairs and maintenance in a timely and professional manner

Oversee and conduct regular inspections of apartments and common areas to identify and address maintenance issues

Maintain accurate records of all maintenance and repair work performed

Direct apartment turnovers, including cleaning, painting, and other tasks as needed

Ensure that all work is performed in compliance with safety regulations and building codes

Cover on-call emergencies if needed

At Donaldson, we know the most important asset are our team members. We offer a competitive salary, excellent benefits package, 20% discount on housing, and more. Our mission is to provide Peace of Mind in every interaction by being faithful to our values and creating successful partnerships. Our values of INTEGRITY * EXCELLENCE * COMMITMENT * ADAPTABILITY * INNOVATION * OWNERSHIP * COMPASSION * UNITY guide everything we do. As a Donaldson team member, you will have the opportunity to participate in:

Medical/Dental/Vision Insurance

Short Term/Long Term Disability

Life Insurance/AD&D

Supplemental Insurance

Pet Discount Plans

401(k) Retirement

Paid Time Off

Membership in Access Perks

Community Service Programs

Donaldson was recognized by GoodSeeker as a Top 20 Values-Driven Employer in the Greater Washington Region. We are dedicated to providing an exceptional customer experience through a total team commitment to our Vision, Mission, and Values. Share these values with us? Join our team!

Donaldson is an Equal Opportunity Employer.

#CB