Central Operations Support Supervisor

SUMMARY

In addition to daily processing of back-office Operational tasks within assigned time frames, also oversees the production and processes of the other staff members in the Operations Support Department. Performs functions in the absence of the Operations Support Lead/Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Supervises, evaluates and coordinates the activities of department team members.

Reviews the daily work of the other team members

Provides approvals in accordance with established limits

Coordinates the daily flow of work, tasks and functions processed by Bank personnel, making certain that all deadlines are met. Evaluates procedures on a regular basis to ensure efficiency and process improvement.

Maintains an intricate working knowledge of products and services offered by the Bank (DDA and Account Analysis systems).

Can perform the following tasks:

Adjustments via FRB/Viewpoint

Check reconcilement of official bank checks

Dormant and inactive accounts

Deposited return items and EARNs

Complete certifications

ATM settlement balancing

ATM/debit card orders and maintenance (compromised card handling)

Legal processes (levies, garnishments, and subpoenas, etc.)

Viewpoint settlement

State Bar (IOLTA) reporting

Affidavits/domestic collections

Bond redemptions

TMS entry callback

ATM orders/maintenance callback

Foreign item collection

NSF returns and non-posts (DDA, SAV, COD, DDL)

Deposit corrections

ACH returns (NOCs)

Return mail handling

Review checks for Fraud using Fiserv Fraud tools

Mobile/ATM deposit review

Debit card disputes (Reg E claims)

Central Vault Processing

General Ledger Balancing

Unclaimed Property Reporting

Backup Withholding Reporting

ADDITIONAL RESPONSIBILITIES

Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management

Demonstrates high level of quality work, attendance and appearance

Adheres to all Company Policies & Procedures and Safety Regulations

Adheres to local, state and federal laws

Understands and complies with all company rules and regulations

Attends training and maintains a basic knowledge of procedures to ensure compliance with laws and regulations governing financial institutions, as they apply to your position and job responsibilities, with an emphasis on the BSA/AML/CIP, Consumer Privacy, Regulation CC, Information Security, Bank Protection Act, FACT-Identity Theft, Information Technology and GLBA.

Additional duties as assigned as it relates to the position

SUPERVISORY RESPONSIBILITIES

Renders direct supervision of personnel as assigned.

Exercises the usual authority of a department head concerning staffing; participates in performance appraisals, promotions, salary actions and terminations:

Along with the Operations Support Manager, provides the accurate and timely presentation of performance appraisals, counseling and status changes.

Provides training and technical support as needed.

Communicates Bank policies, procedures and regulations to personnel and ensures compliance and the correction of any deviations.

Performs or directs the supervisor's segment of new employee orientations.

MINIMUM QUALIFICATIONS

Two years of banking experience in back-office operations, experience in researching and resolving basic to complex problems.

One year of experience in a team lead or supervisory role

• Strong problem-solving abilities

• Strong verbal communications ability

• Ability to multi-task

• Operate 10-key calculator by touch

• Understanding of Windows-based personal computers

• Basic knowledge of Word and Excel

• Compose, format and prepare correspondence with proper spelling, punctuation and grammar

COMPETENCIES:

Adaptability

Communication

Decision Making

Initiative

Innovation

Motivator

Organization

Professionalism

Results Orientated

PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.

Standing, walking and squatting less than fifty percent of the work shift

Required to lift, move and carry up to 40 pounds

Ability to read, count and write to accurately complete all documentation and reports

Must be able to see, hear and speak in order to communicate with employees and other customers

Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus

Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms

(Check the box that applies by double clicking on the box.)

Sedentary: Limited activity, no lifting, limited walking

Moderate: Mostly standing, walking, bending, frequent lifting

Light: Office work, some lifting, bending, stooping or kneeling, walking

Arduous: Heavy lifting, bending, crawling, climbing

WORK ENVIRONMENT: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job within the environment.

The work space is clean, orderly, properly lighted and ventilated with the proper safety compliance

Noise levels are considered moderate

Sunwest Bank Is an Equal Opportunity Employer

Sunwest Bank works with staff members and customers without regard to race, ancestry, national origin, sex, marital status, age, religion, medical condition, handicap, disability or veteran status and to assist the Bank in maintaining its Affirmative Action Program.

Compliance with Bank Secrecy Act laws and regulations is considered an extremely serious matter, and it is intended that Sunwest Bank, through the purposeful efforts of its employees and officers, are expected to make every resolute attempt to conform to its Bank Secrecy Act Program and Procedures. Failure to comply will be reflected in their performance review as well as in any bonus compensation programs in which they may participate.

Attend and complete all required classroom, computer-based, web-based and seminar training. It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with Sunwest Bank’s “Code of Ethics and Conduct.” Each employee is also expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for his/her position

Note: The preceding job description has been designed to indicate the general nature and level and work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All job descriptions can be amended without notice as warranted by business necessity.

SUNWEST BANK

All job descriptions can be amended without notice as warranted by business necessity.