Sr Manager, Product Designer

Your Opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We are looking for an experienced, collaborative, and adaptable Sr Product Designer (individual contributor) who is passionate about understanding user needs and pain points to join the Advisor Services UX team. The UX Team crafts effortless web and desktop experiences that are grounded in empathy and informed by insights and thoughtful planning. We are a multi-disciplinary group of professionals with expertise in Design, Content Strategy and Research. We collaborate across the enterprise to build exceptional digital experiences for millions of clients. Our clients are passionate about the tools and experiences we provide, and we create experiences that inspire trust, simplify the complex, demystify investing, and empower our clients to truly own their tomorrow.

As a Product Designer, you are responsibile for:

Product design and execution:

Bring products to life through collaboration across the enterprise, designing solutions that delight and satisfy our clients and meet business needs

Influence product design efforts from early discovery to final delivery

Design interactions across desktop, mobile web and native mobile experiences, using product context

Align visual design approach for products, including how aspects like layout, color, spacing and typography impact how the user will interact with the system and how the system should respond

Work within and potentially contribute to a design system with full understanding of the overarching structure and implementation methods for patterns and components

Understand that the tiniest detail can make all the difference in designing a great product, with focused attention on meeting product requirements, providing consistent and error-free experiences aligned to brand identity, and ensuring every aspect of the design is accessible and inclusive

Experience consulting:

Create solutions together with a cross-functional Agile team, considering how digital, physical, and service channels work together

Use problem definition techniques and data to drive project requirements

Facilitate ideation efforts with a focus on the problem to solve, creating a conversation of “how might we”

Lead reviews and drive decision-making

Raise potential roadblocks to team or project leads and collaboratively identify how to remove blockers

Maintain the high standards set by the group, including channel standards, content standards and the Charles Schwab design system

Teamwork, collaboration, and engagement:

Passionately solutions-focused and optimistic about team, our mission and the needs of our partners and users

Partner across disciplines and functions

Build relationships by creating trust with partners through setting expectations on process/deliverables

Actively seek and use ideas and feedback to strategically guide delivery

Make others feel comfortable by conveying interest in their feedback/viewpoint, anticipating reactions and responding attentively to their ideas and concerns

Raise your hand to help others and proactively take time to work with teammates to support/guide activities and craft

Your approach:

Use various communication techniques to showcase work and persuade through rationale and storytelling

Propose solutions that benefit all parties and craft arguments to support position

Have a design position and be open and flexible to adjustment if new information is presented

Work within an undefined space to define potential paths forward through problem definition and design thinking

Recognize challenges are part of the process and collaboratively find root causes to determine next steps and new directions

Why your work matters:

You will support an engaged set of users who rely on our products to manage their financial lives

By understanding the user needs you will be able to impact how our users do business with Schwab

You will learn how to balance functionality against complexity on a highly visible platform which serves millions of advisors and retail customers

You will work with an engaged design team that fosters a learning environment

What you have

*On your resume, please include a link (and passowrd) to an online portfolio demonstrating UX/product design process and thinking, including artifacts and examples of how you arrived at the final design.

Required Qualifications:

6 + years of product design experience, focused on enterprise digital products

An online portfolio showing process and design thinking

Experience with all aspects of a user-centered design process, including user research, developing user flows, creating wireframes, and creating content specifications

Experience working in a collaborative, multi-disciplinary team within an iterative process and an Agile development methodology

Experience with accessible design and accessibility testing for solutions

Strong self-management skills, comfortable with substantial responsibility, working directly with our client partners, and capable of managing your project schedules

Proficient in Figma

Experience running design sessions with cross-functional teams

Effective relationship builder--ability to partner cross-functionally, cross-enterprise and work effectively with various levels of the organization as well as various personality types

Preferred Qualifications:

Design experience within financial services/brokerage industry

Comfortable in a project-driven work environment, with a positive attitude and solid work ethic

Regular