Student Success Advisor

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Working Title:Student Success Advisor

Institution: St. Cloud State University

Classification Title:MSUAASF Range C

Bargaining Unit / Union:211: Minnesota State University Association of Administrative Service Faculty

City:St. Cloud

FLSA:Job Exempt

Full Time / Part Time:Full time

Employment Condition: Unclassified - Unlimited Academic

Salary Range: $46,372.00 - $93,342.00

Job Description

Hiring for 2 Vacancies

The Student Success Advisor (SSA) provides individualized student service through academic advising, coaching, and outreach to support student success. Seeing students as whole persons, they develop rapport and relationship with students; assist with academic planning, registration, and navigation of university processes and policies; coach and monitor student progress toward completing academic requirements and meeting personal, academic, and professional goals. In collaboration with campus partners, they conduct outreach and intervention to support student success, well-being, and sense of belonging.

Responsibilities

Provide holistic academic advising and success coaching for students throughout their academic career.

Serve as an academic advisor for assigned students during their first 60 credits. Serve as a Success Coach for assigned students for the entirety of their SCSU career.

Introduce and orient students to their academic requirements, academic planning tools and campus resources.

Assist students in creating educational goals, an academic plan, and interpretation of policies and procedures in relation to their goals.

Assist students with navigating University processes and procedures as needed.

Establish trust with assigned students, upon admission, develop rapport and a working relationship that includes regular meetings, coaching outreach messaging, careful documentation, tracking of student progress, and assessment of student success.

Provide timely intervention when students are identified as needing support through progress report campaigns, early alerts, referral from faculty or staff, or other retention efforts.

Assess student needs and provide appropriate academic and personal coaching, and, when necessary, connect students to appropriate campus and/or community resources.

Develop Success Plans with students who are on academic warning or probation, monitoring goal progress.

Provide intrusive and intensive coaching and support for provisionally admitted students among the assigned students.

Collaborate with academic staff, faculty and administrators in assigned college, school, or departments to support student success. This may include attending meetings, events, and/or providing training or coaching on advising and resources.

Enhance student success through support and execution of Advising and Student Transitions programs.

Participate in, and assist with as needed, Husky Advising and Registration events, serving in a variety of roles ranging from advising, presenting to students and/or their guests, and providing logistical and administrative support such as (but not limited to) identifying pre-placement testing requirements, providing check-out reviews or processing no-shows.

Develop and initiate programs designed to support academic success for students in special populations (including but not limited to) transfer students, provisionally admitted students, first generation students, international students, those academically exploring, or students served by Multicultural Student Services.

Assist with advising and coaching training, including updating documents and materials or presenting sessions to new graduate assistants, staff or faculty.

Participate in, and assist with as needed, Huskies 1st 4, serving a variety of roles, including but not limited to drop-in advising or presenting sessions designed to help students successfully transition to college.

Increase the visibility and influence of the Advising and Student Transitions Office in order to support students.

Represent Advising and Student Transitions at campus events including but not limited to Admissions events for perspective students, resource fairs, Commencement, and other programs designed to help student transition and succeed. Occasionally, represent A&ST on campus committees, including search committees seeking to hire essential campus partners.

Attend a minimum of eight campus events annually, often during non-business hours to support students and their sense of belonging.

Communicate regularly with faculty and support staff in assigned academic programs, taking a collaborative approach to student support, staying up-to-date on academic program requirements and opportunities and sharing pertinent updates on behalf of A&ST.

Assist with the assessment of A&ST programs and services to ensure excellence.

Engage in regular professional development, including attendance and participation in the NACADA conference at least once every three years.

Serve as EAB Navigate Administrator.

Serve as the EAB Navigate Administrator, managing system setup, configuration, and alignment with department goals.

Provide user support through training, role management, and troubleshooting for faculty, staff, and students.

Ensure data accuracy and integrity through regular audits, resolving discrepancies, and generating reports to support data-driven decisions.

Develop and manage custom workflows to streamline advising processes, case management, and student outreach.

Implement and evaluate retention strategies using Navigate features, while staying updated on best practices and collaborating with stakeholders to optimize the system.

Other duties as assigned.

Minimum Qualifications

Master’s Degree in Student Affairs, Higher Education Administration, Counseling, Education or related field and one year of professional experience, OR a Bachelor’s degree and two years of professional experience in advising, counseling, education, coaching, student support, or other roles related to student or human services. OR equivalent combination of post-secondary training, education and/or professional experience.

Familiarity with academic advising, orientation, student success and/or related experience working with student services.

Experience with interpreting complex student data (transcripts, degree audits, assessment scores) and ability to navigate software programs and other forms of technology.

Effective verbal and written communication skills.

Experience and competency working with culturally and linguistically diverse populations.

Strong organizational and time management skills.

Preferred Qualification

Knowledge of University policies, rules, regulations, and laws relevant to student success functions.

Knowledge of student development theory, academic advising, coaching, or orientation.

Demonstrated experience and knowledge using and/or interpreting student information systems, degree audits, student success management platforms (EAB’s Navigate, Starfish, etc.), Microsoft Office Suite and shared cloud spaces (OneDrive or Google Drive).

Shares St. Cloud State’s commitment to our mission, and in particular, the value we place in diversity, equity, and inclusion (DEI).

Ability to work with underrepresented students and help them overcome barriers for success.

Ability to embrace and drive change in a collaborative team environment.

Required Documents (Upload at Time of Application)

Resume/CV

Cover Letter

Three (3) professional references

Unofficial transcript(s)

Work Shift (Hours / Days of work)

Monday through Friday, 8am-4:30pm

About

The successful candidate will share St. Cloud State’s commitment to our mission, and in particular, the value we place in diversity, equity, and inclusion (DEI) as outlined in SCSU’s It’s Time strategic framework. Notably, we uphold the advancement of diversity, equity, and inclusion and engage in intentional actions to address systemic inequities throughout the university and surrounding environment. DEI values, practices, and strategies are embedded into the fabric of our institution and campus community, and they align with the priorities expressed in the Minnesota State system’s Equity 2030 initiative. SCSU expects all of its employees to help advance these practices and to contribute to the development of an anti-racist, inclusive community.

Employment for this position is covered by the collective bargaining agreement for the MSUAASF which can be found at:

St. Cloud State University is committed to excellence and actively supports cultural diversity. To promote this endeavor, we invite individuals who contribute to such diversity to apply, including minorities, women, LGBTQIA+, persons with disabilities and veterans. St. Cloud State University does not discriminate on the basis of race, sex, color, creed, religion, age, national origin, disability, marital status, status with regards to public assistance, sexual orientation, gender identity, gender expression, or status as a U.S. veteran. The Title IX coordinator at St. Cloud State University is Chocoletta Simpson. For additional information, contact the Office of Institutional Equity & Access,, Admin. Services Bldg. Rm 121

Benefits Information:

At Minnesota State, we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays, Vacation Time, Sick Time, six weeks of Paid Parental Leave, low cost medical and dental insurance with low deductibles ($250 - $1500), a Pension Plan, 457(b) and 403(b) retirement plans and other retirement investment options, pre-tax medical and dental expense (with roll-over option) and dependent care accounts, employer paid life insurance, short and long term disability, as well as professional development and a tuition waiver program for employees and their dependents, etc. We promote the health and well-being of our employees and take work/life balance seriously.

Desired Start Date:06-04-2025

Position End Date:

Open Date:05-12-2025

Close Date:06-11-2025

Posting Contact Name:Renee Denise Bertram

Posting Contact Email:

JR0000002374