First Party Collections Representative

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

As a persuasive communicator, this role negotiates payments or creates payment arrangements on past due accounts. Utilizes technology to update customer records, post payments, and research customer discrepancies. Proficiencies include software and product knowledge as well as consistently meeting or exceeding key performance indicator requirements.

Job Responsibilities

Applying assertive and persuasive communication skills. Appropriately navigates outbound and inbound automated dialer calls for first party past due accounts. Quickly build rapport with customers to converse about delinquent balances, understand payment issues, remove customer payment obstacles, and negotiate payment(s). Update customer contact information. Document conversation outcomes in database. Maintain accurate customer records.

Accept and process payments according to procedures.

Research payment issues to corroborate customer’s account issues. Initiate outbound calls to locations to discuss account discrepancies, receivables, or late postings.

Converse with customers and affiliates via both inbound and outbound calls. Personalize standard communications and send to customer. Maintain accurate records.

Learn to apply knowledge and skills to a business environment. Works under guidance with work peer reviewed for accuracy, quality, and coaching. Completes routine work following established procedures and complying with regulations and policies; escalates non-routine issues for assistance. Exhibits accountability for behaviors. Ensures compliance with local, state, and federal regulations.

Takes the initiative to discuss assignments, expectations, priorities, and deadlines as well as seek guidance and coaching from manager. Adjusts effectively to working with a variety of processes, requirements, and cultures.

Position requires maintaining established collections goals and Key Performance Indicators

Minimum Requirements

Education & Licenses

High School Diploma or GED

Experience

Experience in a call center environment, accounts receivable, account management, collections, customer service, and/or customer retention

Experience with software and maintaining databases preferred

Knowledge, Skills, and Abilities

Technical ability to quickly learn and become proficient with proprietary software

Multi-tasking skillset

Persuasive verbal communication, professional writing, and exceptional listening skills

Cognitive ability including reasoning, multi-tasking, comprehend ideas, learn quickly, learn from experience, and appropriately apply learning to new situations.

Process and results oriented, motivated to keep projects moving ahead by identifying obstacles to management

Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and highly self-motivated

Must be receptive to teamwork, coaching, and feedback

Must do well with time management and a structured schedule

Ability to build professional and trusting business relations

Proficient in Microsoft Suite

Multiple shifts available from 8am to 8pm CST

Postal Code: 70121

Category (Portal Searching): Finance and Accounting

Job Location: US-LA - Jefferson

Req.149439