Inside Sales Representative

Responsibilities:

Provides the highest level possible of service to all customers with the main objective of serving our retail and walk in contractor, commercial and industrial customers

Answers telephone inquiries pleasantly and promptly

Provides customers with information on additional items related to purchases made

Maintains up-to-date knowledge of the products sold, product usage, product prices and new products on the market

Handle minor complaints with the objective of solving the problem

Listen to a customer’s complaint to find out what it will take to satisfy the customer

Complies with Company’s procedures on sales transactions, paperwork, refunds, credit memos, etc.

Maintains stock, displays and housekeeping for assigned areas

Assists supervisor, other employees as needed

Education

High School Diploma or GED

Experience

3 years’ experience in retail or contractor building material sales preferred