IT ANALYST
Description:
This first-level role is responsible for delivering technology solutions and support to end users, executing daily IT operations, supporting meeting technology and events, and contributing to various IT projects and initiatives. The IT Analyst will play an integral role in driving operational efficiency and delivering exceptional customer service.
Key Responsibilities:
Serve as a primary technical support resource, providing timely assistance and high-quality solutions to end users and escalating issues when necessary.
Support and promote Firm technologies and tools, including those used for meetings, video conferencing, presentations, and client events.
Collaborate with internal departments to coordinate and execute meetings and events requiring technical support.
Install and maintain standard software configurations across firm devices.
Troubleshoot and resolve hardware and software issues in coordination with other IT teams.
Maintain operational readiness of office computers, printers, and other technical equipment.
Keep asset management records accurate and up to date.
Use IT service management tools (e.g., ServiceNow) to manage support tickets from creation to resolution.
Take ownership of support requests and maintain clear communication with end users throughout the process.
Participate in firm-wide IT initiatives, deployments, and training programs to encourage adoption of new technologies.
SKILLS AND CERTIFICATIONS
Minimum 3 years of experience in technical support, including LAN/WAN support
Experience with configuration, installation, & maintenance of desktop operating systems and hardware
Strong knowledge of Microsoft Windows operating systems and Office Suite
Experience with IT service management platforms
Proficient in MS Teams and other collaboration tools
Expertise in remote access technologies (Citrix, VPN)
Solid understanding of networking technologies and cabling systems
Experience with document management systems
Excellent communication skills & customer service orientation