Part-Time PC Technician II

Commitment to Mission

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs

One LSC

Student Focused

Own It

Foster Belonging

Cultivate Community

Choose Learning

The Chronicle of Higher Education's "Great Colleges to Work For" is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.

Lone Star College has been recognized in multiple categories.

Campus Marketing Statement

Lone Star College-CyFair

Lone Star College offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For institution by the Chronicle of Higher Education.

LSC consists of eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College.

Located in suburban northwest Houston in the heart of the CyFair Community, the college provides a full range of offerings including unique programs in fire science technology, logistics management and sonography. Since opening our award winning campus in 2003, the college has experienced record growth and supports an exciting learning environment that brings together state-of-the-art technology and active, collaborative learning.

Location address is 9191 Barker Cypress Road, Cypress, TX 77433.

Job Description

PURPOSE AND SCOPE:

The Technician II supports and maintains computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The Technician II troubleshoots problem areas in a timely and accurate fashion and provides end user training and assistance where required.

ESSENTIAL JOB FUNCTIONS:

Work with end users to identify and deliver required PC services

Act as a liaison and provide training and support to end users and staff on computer operations and other issues

Install, configure, test, maintain, monitor, and troubleshoot level I & II end user workstation hardware, networked peripheral devices, and networking hardware products

Install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products

Perform on-site analysis, diagnosis, and resolution of semi-complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed

Receive and respond to incoming calls, texts and/or e-mails regarding PC and/or hardware problems

Help maintain an inventory of all monitors, keyboards, printers, scanners, and other peripheral equipment

Document instances of hardware failure, repair, installation, and removal

Construct, install and test customized configurations based on various platforms and operating systems

Perform PC hardware and peripheral equipment improvements, upgrades, and repairs

Maintain up-to-date knowledge of hardware and equipment contracts

Responsible for other reasonable related duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES:

Excellent technical knowledge of network and PC Hardware

Detailed understanding of Windows, Mac, and Unix operating systems and/or AV systems as required

Ability to operate tools, components and peripheral accessories

Ability to read and understand technical manuals, procedural documentation and OEM guides

Background of strong customer service orientation

Strong written and oral communication skills

Self-motivated and directed

Keen attention to detail

Skilled at explaining technical subjects to non- technical as well as technical customers

Has expertise in principles and concepts underlying an area of IT

Current and proficient in any new concepts or practices in own IT discipline, and applies that knowledge to the current work

Has in-depth understanding of the different aspects of the College's purpose and operations (academic; research; administrative)

Ability to effectively prioritize and execute tasks in a high-pressure environment

Has some awareness of external trends and best practices

Demonstrates flexibility and discretion in negotiations with customers and/or colleagues

Ability to seek opportunities and set some goals for own development

Ability to follow team and OTS procedures, but regularly evaluates those procedures

Ability to know and follow standard operating procedures

PHYSICAL ABILITIES:

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.

WORK SCHEDULE AND CONDITIONS:

Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment

Interface with internal and external contacts as needed to carry out the functions of the position

Work is performed in a climate-controlled office with minimal exposure to safety hazards

REQUIRED QUALIFICATIONS:

High school diploma or GED

Salary

Hourly Pay Rate is $15.14.

Benefits Marketing Statement

By joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment, excellent work/life balance, tuition waiver, participation in a tax deferred retirement plan and more.

Special Instructions

Go to the Job Search page, click on 'My Activities' at the top of the page. Under My Cover Letters and Attachments you will click on 'Add Attachment.' Please be sure to put the Job ID# in the title once you name your file for cover letters only, unless you attached your cover letter with your resume.

If you are applying for an Instructional position (i.e. Faculty, Adjunct Faculty, Instructor), please ensure you include the following to be considered: Resume/CV, Cover Letter, Teaching Philosophy, and unofficial transcripts.

You must limit your file name for any attachment to 40 characters or less.

How to Apply

ALL APPLICANTS MUST APPLY ONLINE ONLY

We will not accept application material received via fax, email, mail, or hand delivered.

Postings for part-time and adjunct positions are active for the academic year. By selecting the option to receive notifications on your profile, you will begin receiving electronic communication regarding new opportunities with Lone Star College (LSC).

If selected for an interview, a recruiter will contact you by phone, or email to schedule an interview.

Lone Star College participates in the E-Verify program, under which Lone Star College provides the federal government with information from each new employee's Form I-9 to confirm that the employee is authorized to work in the United States.

More information on the E-Verify program is available at

Lone Star College is an EEO Employer. All positions are subject to a criminal background check.