Systems Support Analyst

About The Community Builders (TCB)

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.

Position Description:

The System Support Analyst will focus on end-user support for TCB's portfolio of Business Information Systems (BIS). This individual will manage the team's support ticket queue and will ensure that correct escalation paths are followed in troubleshooting and resolution of our issues.

Essential Functions:

Provide first-line support for Microsoft Dynamics Applications, Sharepoint and other applications as needed

Provide first-line support for Yardi for our internal Accounting and Development partners with regards to General Ledger, Accounts Payable, Debt Manager, Construction Manager and other modules as needed

Collaborate with BIS team members, including our developers, to troubleshoot and resolve technical issues related to these applications

Assist Users with system navigation, functionality and best practices

Conduct user training sessions and create training materials. Collaborate with Business Analysts to learn new functionality being implemented for releases in order to support user questions and issues

Collaborate with BIS and other departments to identify and implement system improvements

Document support activities and solutions in the internal knowledge base and applicable user guides

Review Yardi Release Notes in advance to prepare departments for enhancements, preparing trainings and otherwise communicating updates to our partners

Use Azure DevOps to create/track Bugs and PBIs (Product Backlog Items) and develop queries

Participate in team Stand Ups, Sprint Planning and Retro sessions

Provide the BIS team with monthly and yearly support ticket statistics to help the team identify areas to target training or system development

Additional assignments as needed

Knowledge, Skills, and Abilities:

Self-directed, excellent organizational, analytical, writing, and interpersonal skills

Exceptional customer service skills

Experience supporting Yardi systems, General Ledger, Accounts Payable, Construction Manager and Debt Manager modules in particular, is a plus

Understanding of SharePoint, Microsoft Dynamics, Dropbox is helpful

Ability to adapt to new systems/software/programs and have a record of accomplishment of working with multiple business systems

Team player with a willingness to learn and grow professionally

Knowledge of accounting processes is helpful

Knowledge of the real estate industry is helpful

Strong troubleshooting and problem-solving skills

Ability to work independently and as part of a team

Education & Experience:

Bachelor's degree, or equivalent experience in Information Technology, Computer Science, Accounting or a related field

Accounting background/understanding of General Accounting principles

Benefits

Medical, dental, and vision insurance

12 Paid Holidays & tenure-based PTO accruals

Employer contributions to Health Savings Accounts

Company paid Life & Disability Insurance

403(b) retirement plan with company match

Tax-advantage accounts: commuter/parking, medical & dependent care FSA

Hospital & Critical Illness Insurance

Confidential, 24/7 Employee Assistance Program

The Community Builders is an equal opportunity employer.