Business Development Representative

Employees of the Mike Savoie Organization are our most valuable assets. They are the constant that ensures our current and future success. Mike Savoie Volkswagen is a new dealership franchise in the Metro Detroit area. Our related store Mike Savoie Chevrolet has many employees that have been with us for years and contribute to our family atmosphere.

We are looking to grow our Business Development Center to fulfill the high demands of sales and service customers through inbound and outbound phone calls and emails. The BDR role is an integral part of the communication process between the client and Mike Savoie Volkswagen. With that said, we are looking for those who are highly motivated team players that demonstrate a positive attitude and excellent work ethic.

Benefits:

BCBS/BCN Medical (PPO and HMO plans offered)

Company Sponsored Health Savings Account (HSA) Available

Dental and Vision Coverage

Life and AD&D Insurance

Short Term Disability Insurance

Aflac

401K with Company Match

Paid Vacation

Paid VW Training (where applicable)

Closed Sundays

Professional Sporting Events Company Raffles

Company Apparel Program

Holiday and Monthly Birthday Celebrations

Upward potential, Gate Way to the Dealership

State of the Art Business Development Center

Responsibilities:

Answer customer calls and establish follows-up with service or sales appointments

Respond quickly to internet, phone and live chat inquiries using email, scripts and templates

Provide customers with initial product information and direct them to the appropriate dealership resources

Follow up with leads that are not ready to make an appointment or no-show

Participate in team and process development sessions – keeping positive relationships with teammates, sales & service teams and dealership management

Utilize CRM and DMS dealership systems

Be available to respond to email inquiries promptly in a professional, well-spoken manner

Assist customers in appropriate vehicle selection & service issues

Qualifications

Strong computer, verbal and written communication skills

Proficient with Microsoft Excel, Google Sheets, etc.

Ability to multitask

At least one previous role based in customer service experience (preferred)

Excellent teammate with collaborative attitude and eagerness to improve

Prompt and courteous demeanor

Positive and hardworking personality

Time management and prioritization skills

The ability to multi-task while being detailed oriented

Self-motivated and goal oriented

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.