System Technician II

System Technician II

Date: May 11, 2025 Location:

US, Atlanta, Office, United States, NOAM

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

System Technician II, Information Technology Desktop Support

Full-time,On-site, Atlanta, United States

The System Technician is accountable for providing technical assistance to our employees. This involves providing training materials referring to computer usage and troubleshooting, resolving any software and hardware problems, and offering step-by-step guidance to help struggling employees navigate a computer's operating system.

This job opportunity involves a variety of tasks in the technical support areas of our PC and Mac estate. This role represents the Enterprise ICT Organization and will cooperate with other IT functions to help the regular flow of business and IT projects and tasks. This role will also interface with non-ICT teams to provide technical assistance and insight. The System Technician will adhere to all standards, policies, procedures, and security requirements. The System Technician will proactively improve processes and determine and recommend more effective products and applications. The System Technician assists with PC and Mac hardware, software, and other technical solutions. This System Technician will adhere to all SLAs and communicate promptly with stakeholders. While most tasks can be executed from the office, varying degrees of travel may be required.

As a System Technician II, Information Technology (Desktop Support), you will

Troubleshoot hardware, software, and other IT solutions for both PC and Mac

Install software, including managingsystem status, taking steps to improve performance and reliability as directed and per established policies and procedures

Proactively provide high levels of ICT availability, performance monitoring, and capacity management, following ICT best practices and adhering to any company/department SLAs

Design, develop, update, and implement team standards, processes, and documentation

Monitor, correct, and report observed infractions of security policies and procedures

Assist other technical teams (hands-on support)

About you

A fewyears of Technical Experience in a 24 x 7 IT Environment

Excellent Knowledge of IT systems

Ability to Develop, Interpret, and Follow Written IT Policies and Procedures

Hands-on experience with Microsoft Business Software Applications, Mac and Windows OS

Excellent Communication Skills, Oral, Written, and Presentation in English

Ability to communicate to all levels of management

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You'll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don't just take our word for it! Hearwhy people join BCD and more about the great perks ofLife at BCD.

You'll be offered

Flexible working hours and work-from-home or remote opportunities

Opportunities to grow your skillset and career

Generous vacation days so you can rest and recharge

A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools

Travel industry professional perks and discounts

An inclusive work environment where diversity is celebrated

At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of System Technician II, Information Technology Desktop Support is between $58,000 and $68,000. The actual pay depends on your skills, qualifications, experience and geographical location.

We're dedicated to building a diverse, inclusive and authentic workplace. If you're excited about a role, but your experience doesn't align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at .

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