Systems Ops Admin III

Overview:

The Systems Operations Administrator reports to the Systems Operations Program Manager and performs specialized systems administrative functions in support of an enterprise integrated security management system and provides customer support services to system users, employees, and visitors.

Primary Responsibilities:

Process applicants for ID cards

Process ID card applications

Perform quality control checks

Process access control requests

Prepare custom system generated reports

Prepare advance status reports

Provide advance level customer service support

Provide advance training

Update files

Identify and resolve complex ID card problems

Identify and resolve moderately access control problems

Performs advance programming tasks in the integrated security management system

Provides limited supervision and oversight of contract personnel

Plans, organizes, and implements tasks for special projects

Develops draft standard operating procedures

Prepares status briefs for USG supervisors

Supervisory Responsibilities:

Provides limited supervision and oversight of contract personnel

Education and/or Experience:

High School Diploma

3 Years of general customer service experience

3 Years of clerical and data entry experience or 2 Years of college coursework (60 credit hours)

2 Years of operating / programming integrated security management systems experience.

Knowledge, Skills, and Abilities:

Advanced working knowledge of Microsoft Windows Applications/Programs

Good typing skills (30 WPM)

Outstanding oral and written communication skills

Outstanding problem solving skills

Ability to follow oral and written instructions

Ability to perform work with no supervision

Ability to establish and maintain effective working relationships

Business casual attire

Certificates, Licenses, Registrations:

None required

Security Clearance:

SECRET Level Required, with ability to obtain TOP SECRET/SCI

Must have a current United States Government SECRET Personnel Security Clearance and be able to successfully complete a U.S. government administered Investigation for a higher level of access at the TOP SECRET level.

Must be a U.S. Citizen.

Must be able to maintain required Security Clearance/access approvals.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to be able to occasionally stand; walk; sit; use hands and/or fingers to handle, or feel objects, tools or controls; operate office equipment, reach with hands and arms; climb stairs; balance; stoop; kneel; talk or hear; taste or smell. The employee must occasionally lift and or move up to 25 pounds.

Work Environment:

General office environment.

Olgoonik is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local laws. As an Alaska Native corporation, Olgoonik provides hiring preference to Olgoonik shareholders, descendants, and their spouses to the extent allowed by law.