Principal Data Scientist, Customer Outcomes

Smartsheet is a tech company with a human story to tell. We're here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We're revolutionaries - so for us changing the way the world works is all in a day's work.

Smartsheet is looking for an experienced Principal Data Scientist to drive customer engagement, expansions, and retention. With thousands of subscribing organizations and millions of users there are many opportunities to make a meaningful impact and increase growth through analytics within Smartsheet. You are curious, have expert data analysis skills and the ability to communicate key insights effectively. You will work primarily with the Customer Outcomes group and will be a part of Smartsheet's Business Intelligence team.

This full-time position reports to the Sr. Director of Data Science & BI and can be based in our Bellevue, WA, HQ or you may work remotely from anywhere in the US where Smartsheet is a registered employer.

You Will:

Understand our customer needs, lead and design metrics to analyze how our customers are using product and influence Smartsheet's go-to-market strategy

Partner with Customer Outcomes Journey and Customer Success teams, understand their goals, and execute on opportunities to draw relevant insights and drive tangible impact

Develop solution and engagement analytics to identify improvement opportunities and showcase value realization to customers.

Leverage Applied AI and machine learning techniques to identify growth opportunities, predict churn, understand the overall customer health and drive actionable recommendations

Complete the full analytics lifecycle from understanding the business objective and understanding the data to developing automated reporting and visualizations to Influence and execute company level strategic decisions

Effectively present work to partner with senior stakeholders and provide data-based recommendations to enable data-driven decisions

Advise and lead strategy for unique, undefined, work; coordinating activity of project participants

Research and incorporate machine learning models, NLP techniques, and AI-driven analytics to enhance customer intelligence and predictive insights

Lead team efforts to research and incorporate new tools and technologies

Mentor, support and develop other BI team members

Support other duties as needed

You Have:

Advanced degree in quantitative field and 10+ years of experience (or 12+ years of experience without the degree)

Exceptional analytical skills for problem solving; descriptive analysis, diagnostic analysis, predictive analysis and prescriptive analysis

Expert in SQL and in using data programming languages and visualization tools (ex. R/Python, Tableau)

Extensive knowledge and practical experience in several of the following areas: Applied AI, machine learning, statistics, propensity modeling, churn prediction, recommender systems, and unstructured text (NLP) analytics

B2B experience, strong business acumen, and understanding of customer problems and solutions

Experience operationalizing data to meaningfully impact Sales, Customer Support, and/or Customer Success strategy and execution

Strong track record of forming effective cross-functional partnerships

Expert in communicating results, insights and recommendations, leveraging strong narratives and compelling storytelling with data to senior leaders

Ability to research and learn new technologies, tools, and methodologies

Ability to thrive in a dynamic environment, find opportunities and execute in both independent and collaborative environments

Ability to coach and mentor junior data scientists

Experience advising and leading analytical solutions to increase and optimize business outcomes

Current US Perks & Benefits:

HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees

401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)

Monthly stipend to support your work and productivity

Flexible Time Away Program, plus Sick Time Off

US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans

US employees receive 12 paid holidays per year

Up to 24 weeks of Parental Leave

Personal paid Volunteer Day to support our community

Opportunities for professional growth and development including access to Udemy online courses

Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account

Teleworking options from any registered location in the U.S. (role specific)

Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity. US Base Salary Pay Range $165,000—$210,000 USD

Get to Know Us:

At Smartsheet, we've created a place where everyone is welcome - people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You're encouraged to apply even if your experience doesn't precisely match our job description-if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works-join us!

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

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