NOC Technician with Security Clearance

Blue Rose Consulting Group is seeking a NOC Technician to support a federal client in a high-visibility data center operations environment.

This role provides critical monitoring, incident detection, and escalation support to ensure infrastructure availability and service continuity.

U.S.

Citizenship Required.

Background Investigation Required.

Shift Schedule: * Training: Mon-Fri (0700-1530), split between Ashburn, Springfield, and remote * Post-training: Tues-Sat (2300-0730) onsite in Ashburn * Candidates must be willing to support 2nd (1500-2330) or 3rd (2300-0730) shifts In this role, you will: * Monitor data center infrastructure using enterprise tools and escalate incidents * Participate in bridge calls to resolve incidents and restore services * Record and manage incidents using BMC Remedy or equivalent ITSM platforms * Maintain and update SOPs, troubleshooting guides, and documentation * Support quarterly reviews and populate the knowledge base with known solutions * Monitor systems across production, development, and test environments * Escalate and resolve infrastructure issues impacting availability * Identify performance trends to proactively prevent failures REQUIREMENTS: * 3+ years supporting incident, problem, and change management in federal environments * 3+ years with monitoring tools such as IBM Netcool, AppDynamics, HP Ops Manager, or Splunk * 3+ years using incident tools such as ServiceNow or BMC Remedy * 3+ years working in large-scale monitoring environments * Hands-on experience with Java App Servers, VMware, Oracle, Unix/Linux, MQ, AIX, or DB2/UDB * Strong verbal communication skills * Ability to work evening/weekend shifts as needed Education: * Bachelor's degree or 7+ years of relevant experience Salary: $88,000 - $98,000