Operations Manager Animal Services

POSITION SUMMARY

We are pleased to offer the current job opportunity for an Operations Manager position in the Animal Services Department. DuPage County Animal Services (DCAS) is an immediate open admission shelter caring for more than 2,300 animals of varying species annually.

This position is eligible for our complete benefit package including medical, dental and vision insurance, flexible spending accounts, life insurance, pension, deferred compensation plan, tuition reimbursement, pre-paid legal and credit union. As a team member at DuPage County, you will also have access to time off with pay on Designated Holidays or holiday pay if required to work, Vacation time, Sick time and Paid Leave. To learn more about the cost and coverage of the benefits plan, visit Employees Benefit Information.

For detailed information on paid time off, visit Employee Policy Manual, Section 5

DuPage County is an Equal Opportunity Employer

RESPONSIBILITIES

ESSENTIAL DUTIES AND RESPONSIBILITIES

The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.

Evaluates, recommends, implements, and monitors department policies and procedures for compliance with applicable Federal, state, and local rules and regulations

Manages daily office operations of the department by prioritizing, assigning, and reviewing work assignments of the assigned senior team members, and other staff as necessary

Oversees the fiscal and procurement operations, as well as financial resources and the collection and recording of all fees authorized by the Animal Control Ordinance and associated fee schedules

Monitors and prepares the annual department budget including forecasting, revenue and expense review

Identifies, recommends and manages employee and visitor/volunteer safety and risk management concerns to maintain the highest possible level of employee and visitor safety

Recommends and supervises the completion of facility/equipment repair, improvement, and replacement request

Works with Administrator and Animal Services staff to develop and oversee initiatives aimed at improving the quality of life of shelter animals, preventing pet relinquishment, providing responsible re-homing assistance, and delivering community programs that support best practices in animal related care and outcomes.

Recommends hires and promotions, directs and evaluates employment decisions for all assigned positions

Oversees the development and facilitation of in-service for employees

Identifies and resolves employee relations and performance issues

Establishes and maintains a professional work environment while providing appropriate leadership and direction for staff and volunteers

Identifies and resolves high level customer service issues

Promotes positive morale, creativity and teamwork among staff

Works with Administrator, Animal Services staff and appropriate departments to develop, carry out and maintain: department mission/vision, special department projects, strategic plan and emergency animal sheltering plans to be utilized during disasters

Monitors industry trends and the work of other model organizations to ensure Animal Control is current on trends and best practices as it relates to Animal Services and animal sheltering

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES

Adjusts work assignments and schedules in the event of an emergency to participate in emergency preparedness, response, and recovery activities as assigned.

Depending on assignment may maintain required emergency management training, licensure and/or certifications.

Performs other related duties as required or assigned within job classification

SUPERVISORY RESPONSIBILITIES

Exercises supervision of personnel in related area(s) of responsibility.

REQUIREMENTS INCLUDE

EDUCATION and/or EXPERIENCE

Completion of a Bachelor's degree in Public Administration, Nonprofit Management, Shelter Management, Business Administration, or a related field, and

Three (3) years of administrative management experience, including one (1) year in a supervisory capacity in a veterinary or shelter environment; or an equivalent combination of training and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

This position requires a valid Illinois driver’s license.

Physical Requirements and Work Environment

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.