IT Help Desk Technician Tier 2

Job Details

FL, Tallahassee - FL Regional Office I - Tallahassee, FL

Full-Time

High School Diploma/GED

None

Day

Corporate

Description

Centurion is proud to be the provider of comprehensive healthcare services to Department of Corrections.

We are currently seeking a full-time Technical Support Specialist II to join our IT Team located in Tallahassee, Florida.

This full-time position offers an hourly rate of $27 an hour.

The Technical Support Specialist II position, based at our Regional Office in Tallahassee, FL, will provide advanced Tier II technical support to our end users. Support tickets will be received via phone, email, and escalations from Tier I. Responsibilities include, but are not limited to, troubleshooting and resolving issues related to computers, printers, software, and networks. The role also involves using tools and techniques to quickly identify and resolve issues. Additionally, the Specialist will collaborate with Tier I technicians by offering training and documentation to enhance their skills and knowledge. Advanced technical knowledge and troubleshooting skills are essential for this position.

Qualifications

• 3-5 years of experience providing IT support to end users, including troubleshooting and resolving technical issues.

• Two or more years of experience in a Helpdesk Corporate environment preferred.

• Proficient in networking services such as DNS, DHCP, and basic connectivity troubleshooting.

• Skilled in administration of Active Directory, implementing and troubleshooting Group Policy, and managing AD topologies.

• Experienced in Office 365 administration and the Office product suite.

• Advanced knowledge of electronics, PC architecture, and operating systems.

• Extensive experience with current Windows operating systems.

• Proven expertise in Remote Desktop Management, PC troubleshooting, configuration, maintenance, and printer troubleshooting.

• Working knowledge of diagnostic utilities, including application error and system event logs review, ping, traceroute, ipconfig, and PsExec.

• Understanding of VoIP technologies, including administration and troubleshooting.

• Currently hold or willing to obtain certifications such as ITIL Foundation, CompTIA A+, and CompTIA Net+.

• Excellent written and verbal communication skills.

• Resourceful and able to take initiative in a dynamic environment.

We offer excellent compensation and comprehensive benefits for our full-time team members including:

Health, dental, vision, disability and life insurance

401(k) with company match

Generous paid time off

Paid holidays

Flexible Spending Account

Continuing Education benefits

Much more...