IT Help Desk

Job Details

Experienced

Harris Ranch Feeding Company - Coalinga, CA

Full Time

2 Year Degree

$26.00 - $30.00 Hourly

Up to 25%

Day

Information Technology

Description

Summary

The IT Specialist’s role is to ensure the stable operation of all in-house Microsoft infrastructures. This includes planning, developing, installing, configuring, maintaining, securing, updating and optimizing all hardware with the Windows O/S’s installed. Responsible for escalated end user hardware and software support issues, and support staff training where required.

Responsibilities

Manage servers, including, but not limited to, e-mail, print, database, RDS, IIS, and backup servers and their associated operating systems and software.

Aid in the installation, configuration, maintenance, and troubleshooting of server hardware and software.

Monitor email and ticketing queues for proactive self-assignment of tasks and respond in the appropriate manner (phone, email, in person). Inform other team members of work status.

Provide escalated end user support for all phones, conferencing, and related hardware.

Document job functions and procedures as necessary.

Qualifications

Education/Experience/Certifications

Associates Degree or equivalent combination of education and experience.

A+ is desirable.

Abilities/Key Competencies/Skills

Ability to travel between location.

Operate with a customer service approach.

Demonstrate sound troubleshooting methodology and problem solving.

Demonstrate quality management in the performance of duties.

Demonstrate the ability to handle multiple tasks simultaneously.

Effective oral and written communication skills.

Ability to work as a team mentor as well as independently.

Demonstrate appropriate time management and project planning skills.

Seek self-development and learning opportunities.

Strong knowledge of commonly used concepts, practices, and procedures within the field.

Knowledge of Microsoft Windows Server 2008 R2/2012 R2 operating systems and understanding the fundamentals of the first 3 layers of OSI.

Experience and understanding of Microsoft SQL, Exchange, IIS, Shoretel, and Sonicwall technologies is desirable.

Understanding of backup technologies, virtualization technologies, and Microsoft Active Directory is desirable.

Harris Ranch Feeding Company is an Equal Opportunity Employer. Candidates are evaluated and selected based on their qualifications for the job in question. We do not base our employment decisions on employee's or applicant's citizenship, race, age, color, sex, religion, natural origin, sexual orientation, handicap, or disability, marital status, veteran status, reproductive health decision-making, or any other basis prohibited by local, state, or federal law.