Patient Service Representative - Primary Care

Posting Description

PATIENT SERVICES REPRESENTATIVE – PRIMARY CARE (PSR), MIT Health, is responsible for patient flow and appointment scheduling; front desk tasks, including check-in, collecting copays, and obtaining accurate insurance eligibility information; administrative tasks, including phone calls, data entry, insurance reviews, filing, and scheduling appointments and procedures to coordinate within and across providers, service areas, and healthcare facilities; has extensive patient contact, both in person and by telephone; interacts with internal and external stakeholders by effectively communicating with referral providers and practices to facilitate management of complex patient issues; and provides positive and effective customer service that supports departmental operations.

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Job Requirements

REQUIRED: High school diploma or GED equivalent; a minimum of two years of relevant experience (e.g. customer service or administrative); ability to perform multiple tasks simultaneously, and to communicate with patients, clinicians, and other professional staff in a pleasant, calming, and diplomatic manner; solid organizational skills and the ability to follow through and complete tasks; math proficiency - ability to add, subtract, multiply, and divide with accuracy; ability to work independently or within a team environment and to work with diverse internal and external constituencies. Job #24940-4

The PSR will work five 8 hour shifts.

Salary Range: $22.13-$24.00/hr, final salary determined by MIT’s compensation team based on the skills and experience of the person hired.

5/9/2025