Dock Representative - Juneau

Job Description

Salary: $19-$21 per hour

Dock Reps are responsible for meeting and directing arriving/departing guests to their tour. Qualified employee must possess knowledge of the entire tour and be able to explain all the facts to guests. Applicants must have strong customer service orientation and understanding of financial transactions, as well as represent the company to cruise lines, groups, and individual customers.

Summary of Essential Job Functions

Provides sales support for company products; help with dispatching transportation, brochure distribution, collection of payments, maintaining sales records, and soliciting feedback on tour quality

Establishes a warm, welcoming, and friendly relationship with guests

Performs the initial screening procedure to determine participanteligibility

Work closely with tour site to coordinate ship counts and tour allocations

Remains in constant radio and/or cell phone contact with tour site

Clearly communicate the problems that may arise due to natural and logistic

challenges to cruise line personnel and guests

Work closely with cruise line and transportation company personnel to ensure a

cooperative and positive working environment