Operational Control Center Specialist

Job Description

The Operational Control Center Specialist (OCS) is responsible for coordinating and following to conclusion all aspects of Life Flight Network (LFN) aviation transports in conjunction with Communication Specialists, established protocols and procedures and with safety as the highest priority. The OCS is responsible for succinctly and professionally communicating with flight crew, weather services, communications centers, hospitals, FBOs, and other stakeholders.

QUALIFICATIONS & SKILLS

High School Diploma or equivalent

FAA Aircraft Dispatcher Certification preferred

Knowledge of FAA and other regulatory requirements

Previous air medical pilot or dispatch experience required

Must be able to respond quickly and prioritize in a rapidly changing environment while maintaining a professional demeanor

Excellent written and verbal interpersonal communication skills

Ability to pass written and practical testing upon completion of required training

GENERAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS

Ensure safe and efficient dispatch of aircraft

Continuous monitoring of weather for all regions LFN services

Provide weather updates to flights in progress

Completes preflight risk assessment and verifies compliance on all submitted risk assessments prior to aircraft departure

Coordinates services needed for flights in progress (fuel, hangar space, flight authorizations thru restricted areas)

Obtain and accurately relay necessary information to LFN aircraft

Remain at console while any LFN aircraft has rotors or propellers spinning or any flight crew is on standby

Remain on duty until relief is briefed and ready to begin shift

As events occur, accurately, completely, uniformly, and legibly records all aspects of service requests within the electronic dispatch software and/or on the appropriate forms

Understand and utilize all appropriate features of radio, telephone equipment and other equipment updates as they are installed

Understand and utilize available mapping resources necessary for plotting service-request locations

Proactively maintain thorough familiarization with geographical areas served by LFN

Verify accuracy of all FAA documents and maintain records for required period as defined by the FAA

Other duties as assigned

BENEFITS

LFN offers competitive compensation above industry standard

Medical (Company pays for employee 100%)

Dental (Company pays for employee 100%)

Vision (Company pays for employee 100%)

Life/AD&D (Company pays for employee 100%)

Short & long term disability (Company pays for employee 100%)

401k – with 100% vested employer contribution

Multilingual Stipend

Tenure bonuses

Adoption assistance

Paid parental time off

Bereavement leave (including pets)

Tuition/Training reimbursement

Paid volunteer time

Employee Recognition Awards

A generous paid time off plan starting at almost 4 weeks a year for full time employees

Wellness Reimbursement Program

Life Flight Network Membership

All candidates are subject to drug screening and background investigation.

Life Flight Network is an equal opportunity employer.