Table Games/Poker Dual Rate Supervisor

Description:

Deals assigned games in an accurate manner while providing outstanding customer service. As needed, also will oversee poker games and employees to ensure that the safety, integrity, security, company, and regulatory policies/procedures of the above are upheld. Supervises, coaches and supports dealers. Maintains superior guest service by identifying, cultivating and improving the established player base working towards a positive company image whenever possible. Must be flexible and able to work all shifts as assigned.

*Poker Experience Required*

Essential Job Functions:

Excellent internal/external guest service;

Stand and circulate throughout assigned area;

Possess thorough knowledge of games assigned to supervisor

Understand and monitor compliance with gaming regulations and company policies and procedures;

Maintain positive guest relations, evaluate play, and extend complimentary services when appropriate;

Direct and supervise dealers in assigned areas;

Evaluate designated employees’ performances;

Monitor changes of cards and dice, and inspect new equipment before allowing into play;

Resolve guest complaints or refer to Manager when appropriate;

Ability to protect assets of company;

Ability to maintain strict confidentiality;

Other reasonable duties as assigned.

EDUCATION and/or EXPERIENCE:

High School/GED

1-3 years related experience;

Preferred:

Bilingual a plus

CERTIFICATES, LICENSES, REGISTRATIONS:

Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

KNOWLEDGE/SKILLS/ABILITIES:

Must have thorough knowledge of Hold’Em and Omaha poker, as well as No Limit, Limit, and Pot Limit betting structures.

Must have excellent communication and guest service skills

Casino environment; exposure to smoke, bright lights, and noise

Must be able to stand for extended periods of time

Frequently speak, read, write, stand, walk, bend, and stoop

Occasionally lift, carry, push, and pull

Benefits

Medical, Dental, & Vision

Voluntary Life, AD&D, &

Disability Insurance

Volunteer Time Off,

Ventra Program

401K + Employer Match

Paid Time Off

Tuition Reimbursement

Salary Range:

$30.40 - $48.00

Company Statement on EOAA:

American Place Casino is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.