Global Endpoint Administrator

ESSENTIAL JOB FUNCTIONS

Administration of Microsoft Intune

Administration of Intune Mobile Application Management (MAM) including wrapping of all inhouse applications both for Android and iOS. Plan, install, and test new or updated Mobile Content Management (MCM) and mobile device management (MDM)

Administration of LAPS, Bit locker, and other security related tools

Maintain daily performance of computer systems

Ability to troubleshoot by asking the correct questions to determine nature of problem.

Walk client through problem-solving process

Ability to work with customers face to face

Install, modify, and repair computer hardware and software

Run diagnostic programs and general cleanup maintenance to resolve problems.

Preserve and grow knowledge of help desk procedures, products and services by building and maintaining a “Knowledge Base” that can be used for both Help Desk and client self-help

Follow up with clients, provide feedback and see problems through to resolution

Gain feedback from clients about computer usage

Ability to identify and put solutions in place to reduce repeat problems

Asset Management Administration

Support flexibility for on-call rotation

Operating System and 3rd party patching procedures via PatchMyPC and Intune

Deployment of configuration and security policies via Intune

Administration of hand scanner management platform, MobiControl

Piloting of standardized hardware sets for organizational usage

Use of Microsoft Defender and other security tools to support the remediation of vulnerabilities on endpoints in the environment.

Other duties as assigned

PHYSICAL REQUIREMENTS

Job may require extended sitting or standing, use of standard office equipment

Job requires the ability to use vision, adjust focus and work on a standard computer screen

Use of audio-visual equipment is required

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OTHER SKILLS AND ABILITIES

Self-starter attitude with ability to troubleshoot and conduct own research on solutions

Ability to work in a team environment

Working knowledge of help desk software, databases and remote control.

Strong client-facing and communication skills (verbal, written, presentation).

Troubleshooting and multi-tasking skills.

Client service orientation.

Pays attention to detail and accuracy.

Shows good judgment

Confidence.

Organizational skills

EDUCATION AND EXPERIENCE

High School Diploma or GED required

Bachelor’s degree preferred

2 to 3 years of Client Support and Application Administration experience

Previous experience with desktop support, application support and client service

PROFESSIONAL CERTIFICATION

Professional certification may be required in some cases

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

Quarterly Incentive Plan

136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use

Excellent Medical, Dental and Vision benefits

Tuition Reimbursement for education related to your job

Employee Referral Bonuses

Employee Recognition and Rewards Program

Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities

Employee Discounts

Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

More Information:

Company benefits are contingent upon meeting eligibility requirements and plan