Customer Service Representative

Job Description

Climate Control Heating & Cooling is a 8x time Carrier President Award Winner, providing a career opportunity for tradesmen, tradeswomen, and office staff. Join our exceptional team, proven training program, and career advancement. We are committed to the very best! We offer our team 100% medical, dental, and vision paid for the employee & family, 401k match, sick, and vacation pay with competitive pay.

Position: HVAC Customer Service Representative

Location: Tigard, OR 97224

Shift: Monday - Friday, 8:00 a.m. - 5:00 p.m.

Compensation: $19 - $30/hr DOE

Benefits: Medical, dental, vision, and life insurance. 401K with 100% employer match. Paid vacation, holidays, and sick leave.

Position Type: Full-time

HVAC Customer Service Representative Position Summary:

The HVAC Customer Service Representative will have strong communication skills, exceptional organizational abilities, and a solid understanding of HVAC systems. The successful candidate will play a pivotal role in coordinating service requests, managing office operations, and delivering excellent customer service.

HVAC Customer Service Representative Responsibilities

Serve as the primary point of contact for customer inquiries, providing timely and professional assistance to address questions, concerns, and service requests.

Answer incoming calls, direct inquiries to the appropriate departments, and assist in resolving customer issues or escalating them as needed for further support.

Maintain a customer-centric approach, striving to exceed expectations and cultivate positive relationships through effective communication and problem-solving.

Interact with customers via phone, email, and in-person to understand their HVAC needs and provide appropriate assistance.

Qualify sales leads for Home Solutions Advisors, ensuring alignment with customer requirements and service offerings.

Schedule appointments and consultations with Home Solutions Advisors based on lead qualifications and availability

Coordinate and schedule duct cleanings to be performed by Home Performance Technicians, optimizing technician schedules and customer preferences.

Manage scheduling systems and dispatching software to allocate resources efficiently and meet service deadlines.

Monitor service progress, communicate with technicians, and address any scheduling conflicts or customer concerns promptly

Enter and maintain accurate sales lead information in scheduling systems and bidding software, ensuring data integrity and accessibility for sales and operational purposes.

Facilitate financial transactions, including collecting and recording down payments for installations and processing financing paperwork in compliance with company policies and regulations.

Register HVAC equipment warranties to provide customers with peace of mind and ensure timely access to manufacturer support and benefits

Perform various administrative tasks, including data entry into customer databases, updating records, and maintaining accurate documentation of customer interactions and transactions.

Assist in scanning, filing, and organizing documents to ensure efficient record-keeping and compliance with regulatory requirements.

Collaborate with team members and support cross-functional initiatives to enhance departmental efficiency and customer satisfaction

#HVAC

Full-time