Accommodations Front Office- Starting at

Job Description

JOB STATEMENT

Responsible for check- in processes in a timely and efficient manner at our Camp Gate, Hotel Front Desk, or Camping Office. Accountable for answering any guest questions and providing accurate information to the guests. Ensure excellent communication skills when dealing with all the guests. The guests always come first and will be treated in a fair and friendly manner.

MISSION

To ensure 100% of a Guest’s expectations are met before arrival.

Friendly; Accurate; Efficient; Knowledgeable

ESSENTIAL FUNCTIONS

Communication

Answer all questions from the guest in accordance with standards of proper etiquette.

Be consistent in giving out accurate information.

Make Supervisor aware of problems you experienced throughout the day

Inform management of any guest or system related complaints or problems.§ Guest Service

Ensure guest comfort and satisfaction.

Promptly and effectively deal with guest complaints and requests.

Always be polite when dealing with a guest.

Never use foul language while at work.

The guest comes FIRST! Drop what you are doing to help a guest.

Answer a guest question to the best of your ability. Get help if you do not know the answer.

Be Knowledgeable

Know our product; Accommodation Types, Amusement Park, and Water Park

Know how SMS Host works and functions. Know rules, policies, deposit and cancellation requirements.

Proactively seek opportunities to become knowledgeable in those areas that you have not mastered; including additional SMS systems training and Darien Lake Policies

Perform duties and run reports as outlined in the ATD (Attention to Detail).

Cleaning Duties

Keep all guest facing areas and desks clean and presentable

Keep the front office areas fully stocked at all times.

Take out all of the garbage daily.

Must be able to lift 30 pounds.

Perform any duties requested by a Manager, Director, Supervisor or Lead.

Front Office staff are required to work shifts both inside at the Hotel Front Desk or Camp Office and outside at the Camp Gate toll booths

Professional Appearance and Image

Be PUNCTUAL in reporting to work

Be neatly dressed in APPROPRIATE UNIFORM WITH A NAME TAG

Be READY

Personal hygiene is requiredJOB SPECIFICATIONS

Self-Starter, Motivated, Confident, Optimistic

Excellent Communicator

Self-Disciplined, Detail oriented

Guest Advocate, Hospitality focus

Problem Solver

Computer skills and knowledge (Microsoft Office – Word/Excel, ability to type, etc.)

Team Player

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to sit and/stand/or walk for long periods of time throughout the day

Must be able to work outdoors at various times throughout the year

Requires manual and bi-manual dexterity, fine and gross motor skills, eye/hand coordination, near vision, hearing and speech

Requires occasional kneeling and bending

Requires occasional walking, reaching above shoulder, pushing and pulling

Requires occasional lifts and carries up to 40 pounds

Requires occasional carries up to 75 pounds with the assistance of a two-wheel hand truck

Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level is generally moderate.

OTHER FUNCTIONS

Any and all other duties as assigned or necessary in order to support the Accommodations Department and the park as a whole. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, staff levels, or technical developments) dictate.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Full-time